Subway Restatuant Manager

2 weeks ago


Singapore JSV ASSOCIATES PTE. LTD. Full time
Subway is an American quick service restaurant franchise that primarily sells submarine sandwiches, salads and beverages.
We are looking for passionate & dedicated individuals to join our Subway Family .

You'll be working in a fast pace and highly dynamic environment.

Your main responsibilities are managing a team of Sandwich Artiests in the day to day operations, keeping customers happy and adhering to SUBWAY Standard Operating Procedures as well as the local authorities' health and safety mandates.

You are responsible for the profitablity of the restaurant with high-quality food and drink and good customer service.

As a restaurant manager, you'll be responsible for operational, financial and people management

You'll need to:

- organise stock and equipment, order supplies and oversee restaurant maintenance, cleanliness and security
- plan and work to budgets, maximise profits and achieve sales targets set by head office
- control takings in the restaurant and administer payrolls
- recruit new staff, and train and develop existing staff
- coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets
- ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- ensure high standards of customer service are maintained
- implement and instil in your team company policies, SUBWAY's Standard Operating Procedures and ethics
- handle customer feedback, complaints and queries
- implement promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
- prepare reports and other performance analysis documentation
- report to, and attend regular meetings with Ops manager or head office representatives
- establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmes.

Skills

You'll need to have:
- excellent customer service skills
- strong communication skills, tact and diplomacy
- the ability to lead and motivate teams and influence people
- self-motivation and ambition
- commercial awareness
- enthusiasm and the ability to learn quickly
- good organisational skills
- energy and stamina, as well as resilience
- a results-driven approach to work
- decision-making and problem-solving skills.
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