Director, Product Delivery

2 weeks ago

Singapore Mastercard Transpay Full time
Mastercard Transpay SingaporePosted 1 hour ago Permanent Competitive

Our Purpose


We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.


Title and Summary

Director, Product Delivery-
Responsibilities:

  • Leads the product readiness activities for AP region to get the products ready to scale
  • Shepards new and complex products through the market test phase to commercialisation, which includes leading pilot projects products and services in AP region
  • Conducts post implementation reviews after each pilot projects and communicates all lessons learnt to key stakeholders
  • Partners with the regional product teams to ensure clear & required solution definition for the client with a proposed implementation plan
  • Oversees development of delivery process maps that articulate all assets and functions to be coordinated
  • Ensures customer satisfaction is measured through regular implementation administration of postimplementation and inprogress reviews
  • Develops qualitative and quantitative implementation benchmarks for all product areas supported to maximize staff effectiveness
  • Reviews analysis on customer business and identifies customized solutions, new products and enhancements within a deployment project
  • Formally supervises and coaches individuals
  • Helps identify, coach and groom top talent and proactively develops employees as organizational resources
Experience- Proven stakeholder management skills, with excellent relationship influencing/building, and strong communication skills at all levels - senior management, peers, and staff

  • Must be articulate and creative, adept at delivering facetoface presentations to a senior audience and/or a broader organization
  • Ability and willingness to be hands on and lead from the front across product and platform readiness, program and project management and customer training
  • Identify, coach and groom top talent and proactively develops employees as highperforming organizational resources
  • Define, analyse, and manage metrics to drive and influence efficiencies across the team, to measure and improve overall performance and ensure high client satisfaction
  • Deep knowledge of Mastercard's issuing and acquiring dynamics and the payments value chain, with a thorough understanding of all Mastercard products, services, and solutions
  • Indepth experience and demonstrated consistent success in project management including thought leadership in PM methodology and working across multiple teams/geographies
  • Has indepth knowledge and experience with APIs
  • Installed formal coaching, learning, development, and rotation programs to elevate and improve team performance
  • Comfortable with handling ambiguity but also seeks clarity when necessary
  • Ability to manage conflicting priorities through negotiation
  • Ability to act with agility to pivot and react when things don't go to plan

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
  • Job ID R197466

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