Director, Delivery, Risk

4 weeks ago

SINGAPORE Dow Jones Full time

Job Description:

The Risk & Research Services team provides bespoke solutions for organizations who seek to understand the risk of doing business with entities and individuals. Risk & Research Services comprises three global teams, Due Diligence, Managed Services and Content Curation. The Due Diligence team researches specific individuals and/or entities upon client demand and delivers their findings in a structured report format. Managed Services offers screening and remediation services to clients globally who lack resources, knowledge and/or time to perform these exercises themselves. The Content Curation team creates and delivers curated Factiva content features including My Company Today and Factiva Expert Searches.

As Director, Delivery, Risk & Research Services, you will be responsible for managing a global team of Due Diligence and Managed Services Delivery Managers in addition to the global Content Curation team. You will work closely with your team, Risk & Research Services management, service providers and internal partners ensuring client requests are correctly received, processed, and delivered in a timely manner.

The Director, Delivery, Risk & Research Services is responsible for improving the delivery team’s workflow, methodology and efficiency, implementing change where required to improve all the Dow Jones Risk & Research Services product offerings. The Director, Delivery, Risk & Research Services is also required to provide training/mentoring and leadership to his/her direct reports as well as to other Data & AI research teams when necessary, and ensure that targets and deadlines are met. You will report to the Senior Director, Risk & Research Services.

You Will

  • Define and oversee implementation of workflows for the Due Diligence and Managed Services teams (including effective mailbox policies), aligning delivery processes with global product standards.

  • Develop methodologies and processes relating to report, project, and MCT newsletter deliveries, as well as, client/sales communication that enables quality service and products across regions.

  • Provide support for Factiva by creating expert searches, trending topics, web agents and performing quality checks, and translations as needed.

  • Have an automation mindset by initiating and driving change to existing delivery team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.

  • Provide clear, responsive and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.

  • Oversee the assignment process for all Due Diligence reports, Managed Services projects, and MCT newsletters including the development of a robust assignment workflow to ensure optimum capacity availability across the global teams.

  • Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy to drive the innovation and strategy of the Risk & Research Services businesses and be a key representative of the Due Diligence, Managed Services, and Content Curation teams in interactions with clients.

  • Accurately scope and scale projects, assist Director R&C Services, Sales and Product with proposals, including RFPs, SOW and any contractual documents related to projects

  • Collaborate with the Risk & Research Services leadership team to identify and prioritize areas where changes are required based on client requirements and feedback.

  • Coordinate pricing and TATs with service providers and key vendors for new report type launches, scope enhancements/reductions, and improve overall workflow and quality of deliverables.

  • Provide direct supervision of the global delivery team, including coaching and mentoring, to ensure team engagement and operational success.

  • Develop and maintain key performance indicators measuring the effectiveness and quality of the global delivery team.

  • Assist the Senior Director, R&R Services in global recruitment to build capacity and expertise.

You Have

  • Minimum 10 years of experience in information management products, services, and systems, showing an increasing level of responsibility.

  • Minimum 5 years of people management experience including proven ability to motivate and lead teams to performance excellence.

  • Relevant experience in Third-Party Due Diligence is required

  • Strong problem solving ability coupled with the ability to make decisions autonomously

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Experience - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 41799

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