Service Delivery Director

1 month ago

Singapore Singtel Group Full time

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

 

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

 

We’re searching for a Service Delivery & Ops Director to be part of our diverse team of talents here at NCS

 

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you

 

 

What we seek to accomplish together:

 

Project Management

  • Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organization.
  • Understand customer needs so as to alight them to IT planning and management.
    Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
  • Define project resources, performance reviews and post implementation evaluations
  • Manage the scope definition and change control mechanism
  • Manage resources including hardware, software, human resource facilities and logistics required for project to ensure completion within budget.
  • Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline or operation objectives.  These activities will involve in incident management, problem management, change management, escalation management and vendor management.
  • Monitor the agreed service level and provide regular reporting to relevant parties.  Submit progress reports.  Propose and implement action plan when required.
  • Review project documentation to ensure that it meets customers requirement and conforms to quality management
     

Customer/ Vendor Management

  • Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
  • Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
  • Manage contracts and subcontractors
  • Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
  • Clear and open communication with customers on project issues or clarification.
     

Team Management

  • Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
  • Plan, track and monitor the tasks assigned to the team leader/ members
  • Delegate tasks effectively by providing clear and specific instructions and goals
  • Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
  • Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
  • Participate in leadership activities and providing performance feedback and developmental coaching
  • Monitor and improve team performance, providing leadership, coaching, and performance management
     

Business Development

  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s), Service Delivery Director for development of that opportunity. Be involved in pre-sale activities.
     

 

A little bit about you:

  • Typically 12 years IT project management experience
  • Degree in Information Systems, Computer Science or equivalent
  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
  • Able to lead, develop and maintain respectful and trusting relationship
  • Proficient in written and spoken English
  • Able to travel as required

 

 

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

 

We Grow our People, Value our Clients, and Create our Future.

 

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

 

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

 

 

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

 

We’re here to make the extraordinary happen.

 

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

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