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Cloud Support Engineer
3 months ago
L1 Support Engineer (Cloud)
- Working Hours: Shift Hours
(Fully Remote): - Working Location: Central
- Remuneration package: Basic Salary + Allowance + AWS + Quarterly Incentive
Roles & Responsibilities:
- To provide system patching, monitoring and logging via tools provided by customer.
- To support change implementation and service request based on Standard Operation Procedure/Guide provided.
- To support incident management and perform first level troubleshooting based on troubleshooting guide provided and escalate to next level if incident remain unsolved.
- To maintain and update operational documentation if required.
- Experience and knowledge on cloud infrastructure operations and cloud services are not mandatory but good to have.
Good to have
- Bachelor's degree in Computer Science/Information Technology
- Experience in Cloud environment (AWS/Azure)
- Any relevant certifications in cloud/Tech Support
ScienTec Consulting Pte Ltd - 11C5781