Data Center Customer Operations Engineer

2 weeks ago


Singapore Equinix Full time

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Engineer

The Data Center Customer Operations Engineer is tasked with prioritizing, fulfilling, and maintaining the quality of time-bound ticket-driven requests within the data center. This encompasses managing expedite/negotiate, trouble tickets, smart-hands, installation/de-installation of cages/cabinets/cabling, custom orders, tape backups, escort services, network support, logistics support, and security support.

Responsibilities:

Queue Management / Reporting

  • Review work order requests promptly and respond within the committed timeframes
  • Collaborate in raising and expediting higher-level orders under supervision as needed
  • Ensure meticulous documentation by maintaining comprehensive notes and records of activity fulfillment in the ticketing system

Installations

  • Rack and stack semi-routine customer equipment tickets.
  • Support routine intra-cage and infrastructure installations under mentorship, including:
  • Routine ladder racks and basic fiber raceways.
  • Basic cable management and support systems (patch panels).
  • Routine ground cabinets and basic post racks; may perform tape changes and basic backup tasks.

Cross-Connect

  • Assist with datacenter standard operating cross-connect work order requests, including installation, terminations, and modifications under supervision.

Testing / Troubleshooting

  • Support basic testing and routine installations of customer assets.
  • Assist with SOPs for Layer 1 cross-connect certification testing under supervision
  • Perform semi-routine testing as advised.

Stakeholder Partnership

  • Support the operations and security personnel team during breaks or other activities as needed.

Customer Management

  • Guarantee customer satisfaction by promptly adhering to basic order execution requirements
  • Deliver exceptional customer service experiences during interactions
  • Aid senior staff in managing time expectations for new deployments according to standard operating procedures
  • Offer on-site support to customers through access and escorting services as the need arises.

Projects

  • Assist in fulfilling projects under close supervision.

Training

  • Finish the assigned training promptly.

Incident Management

  • Assist senior staff in responding to on-site incidents as advised.

Teamwork

  • Collaborate internally or with other groups to improve efficiencies and reduce potential failure scenarios.

Qualifications:

  • Typically 2-3 years of relevant experience
  • At least a Higher Nitec in an Engineering/IT field
  • Willingness to work on rotating shifts
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills


  • Singapore Equinix Full time

    Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Data Center Operator

    2 weeks ago


    Singapore U3 Infotech Full time

    Extensive knowledge garnered working as a Data Center Operator Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology. Strong ability to examine Backup job policy backups and perform first level troubleshoots on Windows machines Good technical knowledge on Data Center monitoring tools and alert management. Possess an...


  • Singapore Amazon Web Services Singapore Private Limited Full time

    Bachelors Degree in Engineering or Architecture Minimum of five (5) years professional experience in data center or mission critical facility design with basic multidisciplinary knowledge of mission critical systems, design process, preconstruction requirements and the construction process Minimum of two (2) years of Project Management or Project Lead...

  • Data Center Operator

    2 weeks ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesRequired to operate in a 24/7 Data Center, working various 12-hour shifts, including nights, weekends, and holidaysShows eagerness to learn and is dedicated to delivering excellence in service levels in all tasksCapable of effective communication and collaboration within a teamProficient in Microsoft OfficeJob Overview:Manage physical...


  • Singapore GATEWAY SEARCH PTE. LTD. Full time

    **Position: Data Center Facilities Engineer**Location : Loyang, SingaporeResponsibilities Contribute to the daily site operation, including creation and modification of site operating procedures, contribute to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections to help ensure data center...

  • Data Center Engineer

    2 weeks ago


    Singapore NodeFlair Full time

    Job Summary:Job TypePermanentSeniorityMidYears of ExperienceAt least 5 yearsTech StacksCloudflare Varnish Apache Chef Puppet Linux Ansible Python In this role, you will be focused on maintaining the Cloudflare global network. You'll work closely with Cloudflare's SRE (Site Reliability Engineering) team, Network Engineering team, Network Deployment...

  • Data Center

    2 weeks ago


    Singapore WOW CAREERS LLP Full time

    Data Center - Technical Project Manager:Responsibilities: Perform end to end project management of data center delivery. Responsible for the electrical & telecom fitout works of the data hall. Responsible for the localization of data center standards & critical equipment specifications. Support site selection related task in Singapore/Malaysia. Support...


  • Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) - B12 Full time

    Bachelors Degree in Engineering or Architecture Minimum of ten (10) years of Project Management or Project Lead experience including RFQ/RFP process, selecting engineering teams, developing budgets, coordinating multiple consultant teams and facilitating meetings. Minimum of five (5) years professional experience in data center or mission critical facility...

  • Data Center Operator

    2 weeks ago


    Singapore TECHNOPALS PTE. LTD. Full time

    Job Objective Manage the data centre operation team in Data Centers to support the IT infrastructure operation. Data centre lead ensures the batch operation team operates effectively and efficiently.Responsibilities: Strategies and improve the operation and SOP. Manage data centre batch operation for both Mainframe and Open system to ensure jobs are...


  • Singapore WOW CAREERS LLP Full time

    Data Center Design Engineer (Mechanical):The Datacenter Development team is responsible for site selection, acquisition and delivery.As the Data Center Design Engineer, you will be responsible for the following: Responsible for technical evaluation of design submission by various providers Responsible for technical design of mechanical system for data...


  • Singapore HCL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Data Center Trainee, you will undergo a comprehensive training program to develop the necessary skills and knowledge required to support the operations and maintenance of a data center. You will receive hands-on training and guidance from experienced professionals in the field, enabling you to become proficient in managing data...

  • Data Center Engineer

    2 weeks ago


    Singapore EZSVS SINGAPORE (PTE.) LTD. Full time

    Responsibilities: Have a clear understanding of IDC infrastructure, power environment (air conditioning, power supply, temperature, humidity, etc.), able to identify and read equipment data, coordinate with operations engineers to coordinate, track, and handle onsite issues. Proficient in troubleshooting, maintenance, replacement, and reporting of servers...


  • Singapore TALENT SEARCH PTE. LTD. Full time

    Data Centre Operations Site Engineer (Located Loyang area) Handle data centre operations including facilities layout and MEPS systems Cover operations, maintenance and repair of all mission critical equipment and systems Develop MOP (Method of Procedures) for preventive maintenance and repairs Troubleshoots mechanical and electrical systems Response to...


  • Singapore AMAZON ASIA-PACIFIC RESOURCES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAs a Data Center Design Manager you will be part of a global engineering leadership team, comprised of highly effective Architects, Structural, Civil, Mechanical, Electrical, and Control Engineers. AWS drives the engineering on our capacity delivery projects. This unique vantage point allows the Design Managers to maintain a close...


  • Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSalt is looking to hire an Operational Support Specialist for a global technology client on a yearly renewable contract role.Responsibilities:Process the incident tickets and provide quick update notifications to the customers. Manage the incident bridge. Process inbound requests from internal stakeholders Dispatches service requests,...

  • Data Center Operator

    2 weeks ago


    Singapore U3 InfoTech Pte Ltd Full time

    Data Center Operations SpecialistResponsibilities: Assist in coordinating Change Management, Incident Management, Physical Access Control, and Service Request Management processes for Data Center Operations. Provide support for generating regular Daily, Weekly, and Monthly reports.Job Scope: Conduct power verification and handle power cycling for servers and...


  • Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: IT / Software Position Title:Data Center Engineer: Working Location: Boon LayWorking Hours: 5 days, Mon - Fri (Morning Shift 6 AM - 2 PM / Afternoon Shift 2 PM - 10 PM) Salary Package:Basic Salary up to $5,000 + AWS + Bonus: Duration: Permanent RoleKey Responsibilities Perform periodic walkthrough, validation of equipment status,...

  • Internet Data Center

    2 weeks ago


    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally.Internet Data Center (IDC) Operations ManagerWork DyamicsKey Responsibilities:Manage the day-to-day operations of the Internet Data Center (IDC) facility, ensuring smooth and efficient functioning.Coordinate with cross-functional teams, including IT, facilities, network operations, and security, to...


  • Singapore Google Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. Experience with data centers, networking, communication, hardware, technical troubleshooting, operating systems, teamwork, scripting, and...


  • Singapore MSD Full time

    Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.THE OPPORTUNITYWe have an exciting new job opportunity and are looking to hire a Sr. Data Center...