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Customer Service Officer
2 weeks ago
Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers' needs and provide appropriate solutions and attention
- Identify crosssell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers' feedback and identify problem trends for improvement actions
- Training will be provided.
Shifts -
Morning Shift will start between 8am - 11am (8 or 8.5 hours work per day) OR Afternoon Shift will start Between 1pm-3pm (8 or 8.
Job Types:
Full-time, Contract
Contract length: 12 months
Pay:
$1, $4,000.00 per month
Benefits:
- Employee assistance programme
- Flexible schedule
- Health insurance
- Parental leave
- Professional development
Schedule:
- Day shift
- Early shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
Experience:
- Customer service: 1 year (preferred)
- Call center: 1 year (preferred)
Work Location:
In person
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