Customer Service Officer

2 weeks ago


East Singapore U3 InfoTech Pte Ltd Full time

Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.


  • Ability to understand customers' needs and provide appropriate solutions and attention
  • Identify crosssell opportunities during customer interaction
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
  • Solicit customers' feedback and identify problem trends for improvement actions
Note

  • Training will be provided.


Shifts -
Morning Shift will start between 8am - 11am (8 or 8.5 hours work per day) OR Afternoon Shift will start Between 1pm-3pm (8 or 8.

5 hours work per day) (5 days work week, 1 weekend + 1 Weekday off) Working hours is on a rotational basis

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
$1, $4,000.00 per month

Benefits:

  • Employee assistance programme
  • Flexible schedule
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Experience:

  • Customer service: 1 year (preferred)
  • Call center: 1 year (preferred)

Work Location:
In person

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