Patient Service Associate cum Ambulance Driver

2 weeks ago


Singapur, Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full time
Job PurposeTo ensure timely updates are provided by EMD staff to patients' relativesTo ensure that functions and responsibilities assigned are efficiently performed to provide effective patient careAdhere to policies and procedures of hospital services

Primary Responsibilities and Duties (80%)Provide updates on patient's condition to patient's relatives eg. Doctor has ordered X-ray, waiting for blood tests results, waiting for available bed for admission...Document details of every update in ED WebRemind doctor or nurse to update patient's relativesLook out for patients and/or patients' relatives who require assistanceAssist patients and/or patients' relatives with enquiriesResolve any PR problemsRegistration of patients presenting at Emergency DepartmentAdmitting of inpatientsDischarge of Emergency patientsCollecting payment for A&E facility feeds and deposit for inpatientsFinancial Counselling process for inpatientsHandling of general enquiries (over counter & phone)Ensure customer service standards are up kept at all timesSorting of E-cards in preparation for dispatch to MRO daily

  • Handling of General Enquiries through EMD hotline - Apply telephone standards when handling phone enquiriesMinimize number of dropped callsFollow through enquiries till case is closedTrack number and type of calls coming inSOC Appointment BookingPerform accurate Appt Booking in SAP or liase with Central Appointment Line / Specialist Outpatient Clinics for appointmentPerform faxing of appointment request and filling in of appointment request for appointments not available in SAPFollow through for all appointment requests required by EMD by next working dayTracking of appointments requested and booked in EMD
Secondary Responsibilities and Duties (20%)I. Driving of Ambulance - to be deployed in times of emergencyII. Buddy and train newly joined PROsIII. Ensure the Family Counselling Room is neat & tidyIV. Additional responsibilities as assigned by Operations Director/Manager/ExecutiveV. Keep inventory of supplies and inform Administrative Assistant for replenishmentVI. Make appointments for patients discharged from EmergencyOffer helping hand to Patients in need in the waiting area
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