Quality Assurance Executive

2 weeks ago


Singapore FIRSTCOM ACADEMY PTE. LTD. Full time

As a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes.

Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services.

This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

Key Responsibilities:

  • Customer Verification:
  • Conduct outbound calls to customers following sales transactions.
  • Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
  • Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
  • Documentation and Reporting:
  • Accurately document customer interactions and verification outcomes.
  • Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
  • Customer Service:
  • Provide clear and concise information to customers regarding their purchase and any prerequisites required.
  • Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
  • Support enquiries from internal and external stakeholders.
  • Compliance and Quality Assurance:
  • Ensure compliance with company policies and procedures during the verification process.
  • Participate in quality assurance initiatives to improve the verification process and customer experience.
  • Collaboration and Feedback:
  • Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.
  • Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Qualifications:

  • Proven experience in customer service, telemarketing, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to accurately record information.
  • Proficiency in CRM software and MS Office.
  • Ability to handle sensitive information confidentially.
  • High school diploma; further education or certification is a plus.

Personal Attributes:

  • Strong ethical standards and integrity.
  • Patience and a customeroriented approach.
  • Effective problemsolving skills.
  • Ability to work independently and as part of a team.
  • Adaptable to a fastpaced and changing environment


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