Airport Lounge General Manager
2 weeks ago
- Full ownership of all guest requests, service failures, and remedies. Consistently deliver exceptional guest experiences to guests
- Maintains excellent relationships with guests and clients as well as other departments
- Conducts HR functions including recruiting, hiring, progressive counseling and terminations.
- Oversees scheduling, payroll, and team training
- Motivate, coach, mentor and develop frontline (hourly) and management staff
- Ensure full compliance to lounge operating controls, SOP's, policies, training programs, including all required certifications, procedures, and service standards
- A strong understanding of P&L statements and the ability to foresee potential budget variances and react with impactful strategies
- Manage ongoing profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded
- Initiate and develop improvement actions plans and carry out costs savings
- Achieve company and client financial targets and goals
- Uphold and elevate high standards regarding health, safety, and cleanliness
- Ensure lounge standards are met including compliance with company food and safety programs
- Report and track maintenance issues within the lounge
- Closely monitor lounge reports daily and make decisions accordingly. Prepare monthly reporting for ownership and other stakeholders
- Ensure all decisions are made in the best interest of the lounge and partnerships.
- Establishes a safe work environment for employees by performing safety audits and inspections, conducting safetyrelated training, and maintaining ongoing communications with employees
- Comply and ensure your team follows airport authority regulations
- Other duties as assigned
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Lounge Supervisor
6 days ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeFront Office OperationsEnsure the team's guest services adhere to organizational standards and procedures.Oversee daily front office activities for operational efficiency.Manage resources and assign work to team members.Address irregularities in front office services.Use suggestive selling techniques to promote additional services and maximize revenue.Handle...
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Lounge Supervisor
6 days ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeFront Office OperationsEnsure the team's guest services adhere to organizational standards and procedures.Oversee daily front office activities for operational efficiency.Manage resources and assign work to team members.Address irregularities in front office services.Use suggestive selling techniques to promote additional services and maximize...
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Lounge Server #jobsskillsfest24
1 month ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeWalk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PMAs a Lounge Server, you will play a vital role in creating a luxurious and unforgettable experience for our esteemed guests. Your dedication to exceptional service, attention to detail, and passion...
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Lounge Attendant
2 weeks ago
Singapore CLEAN CIRCLE PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a Transit Lounge Attendant at Changi Airport T2 to ensure a clean and comfortable lounge environment for our guests.Responsibilities:- Clear and transport dishes to the kitchen.- Clean and sanitize tables, chairs, and buffet areas.- Maintain and replenish the buffet, ensuring fresh food.- Clean washrooms, nap rooms, and...
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Airport Lounge Service Crew
2 weeks ago
Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full timeLooking for service crew to assist daily operation work at the lounge1. Able to perform general cleaning2. To assist topup food and drink at the buffetline3. To clear the plates and drinks 4.Any other adhoc workWorking hours available hrs hrs hrsWorking day 6 daysLocation: Changi AirportNot Specified
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Senior Associate/ Assistant Manager, Airport
2 weeks ago
Singapore Changi Airport Group Full timeIf you have a strong interest in the aviation industry, want to be part of a team steering strategy planning and operational transformation, possess an inquisitive mind, and have prior experience in vendor and product management, this role is perfect for you.We work closely with internal and external stakeholders to identify painpoints, implement solutions,...
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Singapore Changi Airport Group Full timeWe are hiring! Changi Airport is looking for a dynamic business development and marketing partnerships manager to drive growth for Changi Rewards (CR), the travel and retail loyalty program of Changi Airport. As part of the Rewards Marketing team, you will play a pivotal role in generating new leads for incremental revenue stream, driving partnerships and...
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Guest Service Officer/Executive
1 week ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay. Responsibilities:• Register guests and to assigns rooms, accommodating special...
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Executive Lounge Manager
2 weeks ago
Singapore Hilton Full timeThe Executive Lounge Manager greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests' challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.What will I be doing?As the Executive Lounge Manager, you will be...
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Executive Lounge Manager
3 weeks ago
Singapore Hilton Full timeThe Executive Lounge Manager greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests' challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.What will I be doing?As the Executive Lounge Manager, you will be...
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Guest Service Officer/Executive
1 week ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay. Responsibilities:• Register guests and to assigns rooms, accommodating special...
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Club Lounge Ambassador
2 weeks ago
Singapore Crowne Plaza Hotels & Resorts Full timeYour welcoming smile provides true hospitality to our guests at the Club Lounge. The moment a guest enters the hotel, they will be amazed by the exceptional service provided by our frontline colleagues. As a Club Lounge Ambassador, you'll be responsible for the aspects of the Food & Beverage function to deliver a memorable service to guests that exceeds...
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Manager, Learning
2 weeks ago
Singapore Changi Airport Group Full timeWe are looking for an energetic and motivated individual to join the Learning & Development team, under Airport Management cluster. He/she would be responsible to design, implement and evaluate relevant learning and development initiatives to support the cluster's business objectives.In this role, the individual would be expected to drive professional,...
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Senior Associate/ Assistant Manager, Airport
2 weeks ago
Singapore Changi Airport Group Full timeWe are looking for a motivated individual with a strong passion to spearhead digital transformation initiatives for the Customer Experience (CX) team at Changi Airport Group (CAG). Your role requires an inquisitive mindset, dedicated to elevating passenger experience by leading the development of digital products and services.Job Responsibility Build the...
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Assistant Manager, Autonomous Systems Programme
2 weeks ago
Singapore Changi Airport Group Full timeThe Airport Operations Strategy & Transformation (AOST) team is the innovation pillar under Airport Management cluster to drive transformation for airport operations.We are seeking self-driven members to join our team. As part of an entrepreneurial team within an ops division, you would be given the autonomy to envision, define and deliver impactful...
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Singapore Changi Airport Group Full timeAn exciting opportunity awaits you in the Changi App (iChangi) team, which is the customer experience digital gateway of Changi Airport Group. Do you have a passion for great code? Are you driven to solve difficult engineering challenges? Do you work well with others? We want you. We\'re looking for candidates who are creative and have an open mind with...
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Singapore Changi Airport Group Full timeAn exciting opportunity awaits you in the Changi App (iChangi) team, which is the customer experience digital gateway of Changi Airport Group. Do you have a passion for great code? Are you driven to solve difficult engineering challenges? Do you work well with others? We want you. We\'re looking for candidates who are creative and have an open mind with new...
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Airport Airline Passenger Services Associate
1 month ago
Singapore EVERGENCE PTE. LTD. Full time**********SINGAPOREANS ONLY **********CUSTOMER SERVICE AGENT (AIRPORT) – Contract• $2,100/month Gross before CPF deduction (1 year contract, renewable up to 3 years)• FLEXI Position is available, please indicate FLEXI when dropping a text, and indicate your preferred working days and shifts. (min 3 weekdays + 1 weekend highly preferred)• Compulsory...
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F&b Cafe/lounge Outlet Supervisor
2 weeks ago
Singapore SERANGOON GARDENS COUNTRY CLUB Full timeAssist Outlet Managers to prepare for Restaurant and Lounge operations Attend to members, their family and guests at the F&B Café, lounge and KTV Greet and welcome members, families and their guests Recommend food menu and drinks Key orders into POS system Assist to replenish and order supplies Prepare duty roster and liaise with permanent and parttimer...
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Senior Associate/ Assistant Manager, Landside
2 weeks ago
Singapore Changi Airport Group Full timeWe are looking for motivated individuals to help enhance the competitiveness of Changi Airport's retail and service businesses. You will play an important role in supporting retail leasing, retail planning, management of leased spaces, tenant relationship and operations management, service performance analysis, operations policy formulations as well as...