Lounge Supervisor

6 days ago


Singapore Plaza Premium Lounge Singapore Ptd Ltd Full time

Front Office Operations

  • Ensure the team's guest services adhere to organizational standards and procedures.
  • Oversee daily front office activities for operational efficiency.
  • Manage resources and assign work to team members.
  • Address irregularities in front office services.
  • Use suggestive selling techniques to promote additional services and maximize revenue.
  • Handle guest and group check-ins and check-outs.
  • Perform cashier-related functions.
  • Manage wake-up call requests promptly.
  • Maintain proper telephone etiquette.

Drive Service and Operational Excellence

  • Oversee daily operations to consistently deliver high-quality guest service.
  • Ensure food quality, guest services, hygiene, cleanliness, and tidiness to achieve customer satisfaction and meet company standards.
  • Conduct regular checks of all lounge areas for cleanliness, tidiness, and facility functionality.
  • Provide briefings on events and updates for new admissions.
  • Treat guests with respect, manage walk-in requests, handle registration procedures, and address guest complaints professionally.
  • Offer information and recommendations on lounge services and airport activities.
  • Resolve guest concerns and feedback to ensure satisfaction.
  • Build rapport with guests to enhance service experience.
  • Handle all incoming calls promptly and courteously, taking messages accurately.
  • Implement improvements for operational efficiency and guest experience.
  • Develop and execute innovation, improvement, and sustainability plans for continuous enhancement.
  • Serve as a role model for service excellence.

Operational Risks Policy

  • Ensure the team complies with data protection regulations and security procedures for guest registration and transactions.
  • Identify, manage, and follow up on potential security threats.
  • Assist in executing response and recovery actions during emergencies.
  • Follow safety and emergency procedures and be aware of accident prevention policies.
  • Report unusual occurrences or requests to the manager.

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