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Cx Success Tracks Consultant
2 weeks ago
As a key member of our Customer Experience (CX) account team, you will engage with customers alongside sales to help position the value of the CX Success Tracks offer package.
In addition to improving the customer experience through innovation, operational agility, and financial predictability, Success Tracks help to improve Annual Recurring Revenue for Cisco.
It will be important to develop a deep knowledge of the customer and their needs to ensure we provide an efficient services solution.
You will be able to demonstrate how CX Cloud transforms how customers work, and advise the sales team and/or partner on the best services solution and commercial structure to realize customer outcomes and value.
Owning a set of targeted accounts, seeking to attach Success Tracks to new product sales, and lead customers to migrate from legacy support offerings to Success Tracks upon renewal.
As customers in your supported regions achieve their desired outcomes, you'll capture success stories and references to support positioning with other customers.
Who You'll Work WithWorking closely with account teams to understand customer strategic imperatives and desired outcomes.
Collaborating with the extended account teams: Account Sales, Services Sales, Renewal Managers, Customer Success Executives, Delivery and our Partner ecosystem to drive new opportunities to closure.
Who You Are
A strategic problem solver whose primary goal is to deliver outstanding business outcomes to your customers. Consultative, collaborative and can build value-realization strategies and roadmaps leading to customer success.
You are creative and can craft commercial proposals that achieve mutual goals (both immediate and long-term).
What we're looking for in you
- Strong customer presence with ability to uncover and understand customer strategies and objectives. Ability to tailor messages appropriately to alllevel audiences.
- Solution selling skills aligned to each customer's unique business problems and strategic objectives
- Ability to develop positive relationships based on deep understanding of the customer's perspective
Why Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us
U.S.
employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.
Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.
We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.
For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.
Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.-
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