![TDCX TALENT SOLUTIONS PTE. LTD.](https://logo.fastjobs.sg/companylogo/01/50/19/00/195001_logo.png?1=1&t=1710273605)
Up to S$4,000 per month Duty
2 weeks ago
Duty Manager (Luxury Hotel)
- Log all hotel incidents in the Duty Log and inform the Front Office Director or Hotel Manager accordingly.
- Report accidents, incidents, and thefts involving both internal and external guests, coordinating with the Security & Safety Manager.
- Familiarity with arrivals and departures, addressing guests by name whenever possible.
- Monitor daily arrivals and departures, managing situations when fully booked.
- Maintain knowledge of current and future room availability, types, rates, and layouts.
- Coordinate with Housekeeping and Engineering for Out of Order rooms.
- Ensure accuracy in reservation/front desk systems and registration card information.
- Identify and pursue upselling opportunities, email capture, and other Front Office initiatives.
- Supervise Front Desk supplies, ordering as per hotel policies, and overseeing Purchase Orders completion.
- Ensure guest special requests are fulfilled.
- Train Front Desk Agents on reservation procedures, room allocation, group arrivals, guest registration, luggage assistance, VIP guests, and complaint handling.
- Investigate any questionable accounts reported by Front Desk Agents.
- Authorize paid outs, corrections, adjustments, and cashier's banking.
- Assist in departmental and hotel budget preparation and financial reporting as required.
- Oversee Front Desk Agents' shift close balancing and resolve any discrepancies.
- Proficient in foreign exchange procedures and hotel credit policies for various payment methods
Job Requirements:
- Capable of managing multiple priorities and deadlines in a fast-paced environment.
- Minimum 4 to 5 years of relevant hotel industry experience.
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