Up to S$4,000 per month Duty

2 weeks ago


Singapore TDCX TALENT SOLUTIONS PTE. LTD. Full time

Duty Manager (Luxury Hotel)

  • Log all hotel incidents in the Duty Log and inform the Front Office Director or Hotel Manager accordingly.
  • Report accidents, incidents, and thefts involving both internal and external guests, coordinating with the Security & Safety Manager.
  • Familiarity with arrivals and departures, addressing guests by name whenever possible.
  • Monitor daily arrivals and departures, managing situations when fully booked.
  • Maintain knowledge of current and future room availability, types, rates, and layouts.
  • Coordinate with Housekeeping and Engineering for Out of Order rooms.
  • Ensure accuracy in reservation/front desk systems and registration card information.
  • Identify and pursue upselling opportunities, email capture, and other Front Office initiatives.
  • Supervise Front Desk supplies, ordering as per hotel policies, and overseeing Purchase Orders completion.
  • Ensure guest special requests are fulfilled.
  • Train Front Desk Agents on reservation procedures, room allocation, group arrivals, guest registration, luggage assistance, VIP guests, and complaint handling.
  • Investigate any questionable accounts reported by Front Desk Agents.
  • Authorize paid outs, corrections, adjustments, and cashier's banking.
  • Assist in departmental and hotel budget preparation and financial reporting as required.
  • Oversee Front Desk Agents' shift close balancing and resolve any discrepancies.
  • Proficient in foreign exchange procedures and hotel credit policies for various payment methods

Job Requirements:

  • Capable of managing multiple priorities and deadlines in a fast-paced environment.
  • Minimum 4 to 5 years of relevant hotel industry experience.


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