Client Service Analyst

2 weeks ago


Singapore Cynopsis Solutions Pte. Ltd. Full time
Singapore / Full-Time

The Client Service Analyst will assist Client Management Team in addressing day-to-day operational aspect of the client service function.

  • Provides day to day support of clients' activities including invoicing and accounts receivables related duties
  • Maintains & completes the onboarding process with new clients
  • Maintains and updates customer databases, including customer particulars changes and any exceptional requirements
  • Creates reports regarding current status of customer account as requested
  • Provides relationship management by conducting regular client reviews
  • Active communication with important key stakeholders
  • Sales Team & Development Team
  • Maintains and understand key processes and control requirement for all Cynopsis Solutions Product
  • Provides Business Continuity Planning and support
  • Understands the lifecycle of a product defined by Cynopsis Solutions
  • Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction
  • Keep abreast on Cynopsis development and advise customers accordingly
  • Ensure all customers' request and actions are followed up diligently and on time
  • Provides quality service and customer satisfaction in all aspects of work
  • Performs other related duties as assigned

Pre-Requisites:

  • Diploma / Degree in any field
  • Fresh Graduates are welcome to apply
  • Excellent communication & interpersonal skills
  • IT skills/programming knowledge is a plus
  • Positive Attitude and a gogetter
  • Strong ability to connect with people and teamwork


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