Receptionist (Bank)
2 weeks ago
Receptionist
Work Dynamics - Integrated Facilities Management
Overall Role
Equipped with strong knowledge of hospitality skills to handle wide range of demands from staffs and visitors.
Oversee one of the busiest places in the office - Reception counter.
To provide a warm welcome to our visitors and guide them and our employees along the way.
Assist Facilities Management team in the delivery of soft services.
Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
Duties & responsibilities
Receptionists play a key role in the Corporate Services team as the first point of contact for all incoming calls from clients, employees, and the public.
Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client.Be the first point of contact for visitors, users, and vendor personnel. That ever-present welcoming smile and greetings is the start of the great Workplace Experience for visitors and employees.
Customer Services/ Guest Management
Welcoming all visitors
Answering and screening incoming calls
Ensuring reception desk is covered at all times
Notifying departmental EA's or meeting host of their guest's arrival
Receiving, fielding, and re-directing internal and external calls
Provide excellent client service support and customer experience
Meeting Room Management
Coordinating with business unit as and when needed or arranging booking for meetings or events
Proactively managing bookings and resolving meeting room conflicts via booking system
Liaising with other support functions to ensure meetings run smoothly
Performing daily room checks of all conference rooms
Ensuring the reception area & meeting rooms are always clean and tidy
Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately
Ensuring newspapers, magazines and publications are current and neatly displayed
Event Management
Assist business representatives with event logistic plan (catering vendors, furniture setup etc.)
Arrange technical support to fulfil event host's venue requirement
Arrange pantry tea lady to set up the cutlery
Office Administration Tasks
Office supplies management
Subscriptions services
Mail/ parcel incoming/ outgoing deliveries, internal distribution, and communications to users
Ordering of business cards
Issuance of building access card to visitors
Tracking and following up on facilities enquiries and requests to close the feedback loop
Support Facilities Manager as the first contact of escalation from Concierge Service when clients' feedback arises
Proactively collaborating with Corporate Services Team to ensure smooth operations to achieve KPIs
Work closely with Corporate Services Team in implementing initiatives to enhance the user's workplace experience
Need to be culturally sensitive and perform work ethically and with integrity
Good knowledge of the office surrounding amenities
Responds to requests for information, service, and assistance in a timely manner
Upkeep and update the list of vendors and contacts
Key Competencies
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and client representatives
Good people skills and ability to interact with a wide range of client users and demands
Demonstrated experience with continuous improvement initiative
Good communicator, confident, friendly, engaging
Able to relate to different stakeholders of the organization
"Customer first" mind set
Key Measurables (KPIs)
Workplace Pride
Workplace Productivity
Employment Agreement
Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
Behavioral Competencies
- Leadership
Be willing to assist and mentor colleagues
Taking ownership of any work-related issues
- Personal Effectiveness
Contributes via regular feedback, to the overall performance of the delivery team
- Decision Making
Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
- Relationship Building
Proactively build rapport with other functions to ensure seamless delivery of service to client.
- Communication
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on you
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