Law Enforcement Emergency Response Triage

2 weeks ago

Singapore TikTok Full time
Responsibilities
About TikTok

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About


It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.


Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

About the team

As an Emergency Response Triage Specialist, you will play a pivotal role in protecting our global community by tackling sensitive content and assessing risk in livestream escalations.


Responsibilities:

Triage responsibilities:

  • You will bring operational excellence to a team that handles a large volume of Livestream Escalations and evaluates risk, threats, and user safety in timecritical escalations.
  • Execute instant decisionmaking while analyzing a variety of factors that include imminent, dangerous, sensitivities, and graphic content and coordinate with a number of internal partners to ensure user's safety.
  • You will clearly respond to process and policy questions from internal parties.
  • You will be working with a crossfunctional team, driving improvements to policies and processes within the Triage team.
  • You are willing and able to maturely work with sensitive issues that include child exploitation, a variety of religious and political views, violence, and adult content.
  • You will participate in frequent refreshers and new training in order to adhere to relevant SOPs and policies

Live Risk Assessment and Escalation:

  • You will review videos, posts, comments, user profiles and live streaming content according to the policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content
  • You will investigate and resolve complex issues regarding content in accordance with SLAs and metrics
  • You will add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
  • Availability to work on weekends on a rotational basis

Qualifications:

Minimum Qualifications

  • You have the ability to think critically and make quick decisions. You demonstrate good analytical, troubleshooting, and problemsolving skills
  • Willing to work over weekends and holidays on a rotation basis (mandatory)
  • Proven ability to analyze information, to assess threats and risks
  • Proven ability to make important decisions independently and multitask under pressure, responding quickly to changing situations in complex environments without compromising quality
  • Excellent verbal and written communication skills and ability to adapt communication styles to suit different stakeholders, like crossfunctional teams
Preferred Qualifications

  • You have 12 years of experience with content policy and moderation or antiabuse operations.
  • Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
  • Fluency in English and having proficiency in a second language would be advantageous (written and verbal communication)
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

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