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Associate for Client Services

4 months ago

Downtown Core, Singapore BowerGroupAsia Full time
Who We Are

BowerGroupAsia, Inc.

(BGA) is the preeminent government affairs and public policy advisory firm supporting the world's leading multinational companies in the Indo-Pacific.

With a presence in 25 countries, BGA staff provide bespoke services to clients in 28 markets across the region.

We are a fast-growing company and seek a talented, highly motivated Associate for the Client Services team based in Asia.

Position Responsibilities

The Associate is a critically important role in a fast-paced and expanding client-facing team.

BGA's Client Services Team has responsibility for engaging the world's leading companies and crafting strategic advisory services that advance their business priorities in the Indo-Pacific region.

The Associate will support all aspects of client management including, developing trusting and effective working relationships, communicating regularly with clients and BGA professionals across the region, guiding the delivery of exceptional service and contributing insights and ideas into all aspects of BGA's work.

Together with a team of client services professionals and BGA leadership, the associate will work with our sector teams to support client relationships and deliver services that exceed expectations.

This is a fast-paced and demanding role which requires high EQ, excellent communication skills, initiative, innate curiosity and the ability to foster collaboration while translating information into action on deadline across the BGA enterprise.


  • Project Management/

Internal Communications:
_

Ensure alignment across the BGA enterprise in support of client objectives

This entails:

  • Close and continuous coordination with senior members of the client services team, country teams and research team.
  • Foster collaboration and teamwork.
  • Ensure that tasks are clearly understood, responsibilities assigned, and timelines met.
  • Manage internal communication at both the working level and senior level with BGA experts on client deliverables:
  • Arrange internal coordination calls to discuss issues and potential solutions, frame client questions, ensure proper role-sorting and help prompt deliverables to ensure on-time delivery.
  • Support in crossfunctional coordination.
  • Draft readahead and/or talking points for senior members of the team and BGA leadership for client interactions.
  • Utilize communications platform(s) to drive project management and ensure delivery of highquality service.
  • Monitor and curate awareness of client/company business globally and in the Indo-Pacific to inform BGA's strategies.
  • Research, Writing and Editing _
  • Manage, update and expand internal client's databases in a timely manner and help flag important developments and drive awareness for the relevant team members.
  • Conduct ongoing research on assigned clients and sectors to inform client engagements. Deliver readahead and/or talking points for the senior director, director, vice president or CEO.
  • Contribute content and editing to research products, including news flashes, client memos, the Asia-Pacific Forecast and others, as requested by the head of research.
  • Frame, provide and solicit input and conduct final check for client deliverables, including stakeholder maps, engagement strategies, monthly monitoring matrices, etc.
  • Keep abreast of news relevant to clients and provide topline analysis of current events and how developments affect clients' business operations.
  • Support the growth of Client Relationships _
  • Develop a highly sophisticated understanding of clients' business models, their Asiafocused initiatives and the challenges and opportunities present for clients in the region.
  • Support and maintain trusting relationships with the people with whom we work—both internally and externally.
  • Network Development/Internal Communications _
  • Participate in webinars, conferences, and external events to raise the team's sector knowledge and profile.
Job Requirements

  • Qualifications Include:_
  • Expertise and/or experience in the Indo-Pacific generally and the region's geopolitical and economic trajectories specifically.
  • Experience in policy and regulatory monitoring in the Indo-Pacific. Experience in technology, finance, or fintech is a plus.
  • Outstanding written and verbal communications skills in nativelevel English; proficiency in an Asian language is a strong plus.
  • Two to five years of experience in work requiring analysis, research and writing. Previous experience in advocacyfocused organizations (business councils, industry associations, membership organizations), particularly in memberfacing roles is a strong plus.
  • Aptitude for public speaking and project presentations.
  • Superb and selfconfident interpersonal skills, including with international counterparts.
  • Education: Minimum bachelor's degree; graduate degree in business, public policy, public affairs, international affairs, journalism, or related fields is preferred. The position re