Customer Service Officer Tanjong Pagar

2 weeks ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

Customer Service Officer

  • Working days & hours: 5 days, 8:45am – 5:45pm
  • Salary: $2000 - $2500
  • Working location: Tanjong Pagar

Requirements:

  • Diploma or equivalent.
  • 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
  • Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

  • Greet and engage with hotel guests, offering assistance and information.
  • Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

  • Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
  • Assist guests with the booking of tours and activities.

3. Inquiry Handling:

  • Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
  • Provide accurate information and recommendations.

4. Complaint Resolution:

  • Address guest complaints and concerns with patience and professionalism.
  • Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

  • Maintain accurate records of tour bookings, guest preferences, and complaints.
  • Collaborate with tour operators to confirm reservations and resolve discrepancies.

Interested candidates please send your updated resume via or

Whatsapp Hym)

Goh Hym Yien Reg No: R

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Tell employers what skills you have

Sales
Microsoft Office
Microsoft Excel
Travel Arrangements
Interpersonal Skills
Administration
Tour Operators
Good Communication Skills
Freight
Team Player
Microsoft Word
Customer Service
Tour Packages
Shipping
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