Information Technology
1 week ago
Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7.
The solutions involve several technology stacks - including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems.
This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.
Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9.It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers.
We also have a screen and call recording system with speech analytics on Verint.There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.
We are looking for candidate who is having strong IT programming skills and with positive working attitude.This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill.
It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.
This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.
What you will do:
Understand business requirements and propose the technical end to end solution for contact centres.
This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres.
This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.
PS:
Successful candidate will be exposed to the required technical skill related to contact centre platforms.
Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
Provide technical guidance to Level 1 support teamWork with other technical team members to plan on the contact centre software component upgradeTroubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
Demonstrate good grasp of contact centre technology and future trend.Any relevant ad-hoc duties.
This is an individual contributor role.
Requirements:
Possess a degree in Information Technology with minimally 2 years of IT projects experience.
Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
Experience in various project development lifecycles such as SDLC & Agile/SCRUM deliveryExcellent communication skills to articulate solutions to technical and non-technical audience and get buy-inStrong team player with the ability to take ownership and deliver independentlyPossess initiative, drive and excellent attention to detailAble to learn fast, work under pressure with tight deadlines and/or multiple projectsPreferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR).
This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively.
Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
PS:
The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms.
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Limited Full timeJob DescriptionThe successful candidate will be part of a dynamic and fast paced environment that is responsible for digitalizing key business processes in Airline Operations - covering Cabin Crew, Pilots, Ops Control and Safety business units. The candidate will work on building and managing IT solutions across a spectrum of technologies - from mission...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Limited Full timeJob DescriptionThe successful candidate will join the Applications Services department in SIA Information Technology DivisionResponsibilitiesPerform the role of application developer, to create complex distributed architecture solutionsDesign, code and implement from layout to product features using best software development practicesRecord all...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will be part of the Cloud & Platforms team in the Information Technology Division. He/She will be responsible for the following:• Deep exposure to on-premises Linux and/or Windows administration on VMWare including SAN and storage solutions.• Perform system administration and troubleshooting activities (including...
-
Information Technology
1 week ago
Singapur, Singapore SINGAPORE AIRLINES LIMITED Full timeRoles & ResponsibilitiesJob DescriptionThe ideal candidate will be part of SIA Group's Cloud/DevOps team.Key Duties:Manage Azure cloud-based Infrastructure deployment including resource provisioning, security maintenance, user administration, resource utilization monitoring, network setup, backup/restore, and incident handling.Conduct system administration...
-
Singapur, Singapore Singapore Institute of Technology Full timeReporting to the Lead/ Senior IT Consultant, the incumbent will work closely with Application Project Managers and/or Business Analysts. Key Responsibilities: Enhance, maintain, and support existing application systems. Design and develop new system based on the requirement specifications provided. Create and/or update technical design document, test...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Limited Full timeJob DescriptionThe successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.Key Responsibilities include:Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.Review and analyze business...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionSingapore Airlines, a prominent player in the aviation industry, is on the lookout for a skilled Business Technologist to join their Digital Innovation Lab (DIL) as part of the Information Technology Division. This role is crucial for fostering corporate innovation within the SIA Group, focusing on staff engagement, aligning technology with...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will be part of the IT Service Management team in SIA's Information Technology Division. This is an individual contributor role. Key Responsibilities include: Manage, develop, enhance and support company's IT Service management platform. Drive strategic development and enhance its usability and integration with other...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Limited Full timeJob DescriptionThe successful candidate will be part of the Digital & Web Development team.Key ResponsibilitiesDevelop and enhance our customer-facing website, leveraging best-in-class DevOps practices to develop, test, deploy, monitor and operate.Develop responsive, mobile friendly frontends for cross browser and device compatibility, ensuring optimal...
-
Information Technology Officer
2 months ago
Singapur, Singapore Shangri-La Full timeWe are looking for someone who: Has a passion for Information Technology Preferably has relevant experience Preferably has a certification in Information Technology or other related discipline Follows market trends closely and considers ways to adopt pioneering technology into the business Enjoys interacting with people Has strong...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Limited Full timeJob DescriptionThe successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will join the one of SIA Group's Cloud/DevOps teams. Key Responsibilities include: Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup,...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe End User Computing (EUC) team in SIA provides IT services for all SIA Group employees in Singapore and Overseas. We are looking for an experienced professional with relevant experience to be part of the EUC team and play a significant role in modernizing our enterprise authentication system. This position also offers significant...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will be part of a dynamic and fast paced environment that is responsible for digitalizing key business processes in Airline Operations – covering Cabin Crew, Pilots, Ops Control and Safety business units. Key Responsibilities include: Develop modern web development and DevOps practices to develop, test, debug and...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Limited Full timeJob DescriptionUsing Microsoft technology stacks, i.e Azure services, SharePoint, Power Platform to develop custom applications to fulfil business needs.Involve in software delivery lifecycle (i.e., requirements elicitation, estimation/sizing, solution design, development, testing, deployment, post-production support).Apply / Setup DevOps best practices and...
-
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Nanyang Business School (NBS), Nanyang Technological Universityinvites applications for the position of Visiting Professor under the Division of Information technology and Operations Management (ITOM).Responsibilities:Expected to teach for both undergraduate and postgraduate course on Cybersecurity and Data PrivacyParticipate and collaborate with NBS...
-
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Nanyang Business School (NBS), Nanyang Technological Universityinvites applications for the position of Visiting Professor under the Division of Information technology and Operations Management (ITOM).Responsibilities:Expected to teach for both undergraduate and postgraduate course on Cybersecurity and Data PrivacyParticipate and collaborate with NBS...
-
Research Associate
1 month ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeA Research Associate position is available in Prof. Tong Ling's Lab ( ) at Nanyang Technological University, Singapore. The successful candidate will work with our collaborative, multidisciplinary team to develop novel functional neuroimaging technology in a cutting-edge research project funded by the National Research Foundation (NRF), an unparalleled...
-
Data Engineer
1 month ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Insurance Risk and Finance Research Centre (IRFRC) at the Nanyang Business School (NBS), Nanyang Technological University (NTU) is looking for an experienced Data Engineer to join the team.Key Responsibilities:Co-evaluate business needs and objectives.Build IT/data systems and pipelines.Build algorithms and prototypes.Support data acquisition for...
-
Information Technology
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob DescriptionManage key application development projects under the direct customer engagement and Loyalty marketing portfolio. Review and analyse business requirements to provide solutions for new applications and system enhancements. Drive key IT capability to transform business. Improve reach and effectiveness of loyalty marketing activities using...
