Solutions Engineer 3

2 weeks ago


Singapore Viavi Solutions Full time
  • Support field sales team in advance of customer meetings, demonstrations, evaluations, trade shows, etc. such as developing applications and use cases that clearly demonstrates the power of Viavi s products and s olutions, applying their experience of ORAN and Mobile Core network as a must do focus to meet and exceed expectation.
  • Engage directly and understand regional customer needs and applications, apply the insights to position Viavi products to meet customer needs.
  • Performing demonstrations, proofs of concepts and trials to validate our solution fit to customers
  • Interoperability testing of VIAVI Solutions Wireless and customer equipment.
  • Work closely with VIAVI Solutions product units, RD teams and regional teams to resolve customers technical issues.
  • Build and maintain close relationships with key customers.
  • Customers are primarily located in APJ Region, though some travel to other regions will be required.
Accountabilities will include but not limited to:
  • Provision of customer-facing technical support for VIAVI Wireless Solutions to drive towards customers acceptance or preference for our solution. Conduct technical discussions, demonstrations and trials to prove Viavi s product benefits to customers. Work closely with both our customer base and the product development team to qualify new features requested by our customers.
  • Collection of technical requirements from the customer for future enhancement of the product.
  • Work with sales teams to position and develop sales strategies to meet business objectives.
Key Skills/Competencies:
  • Must have strong understanding of wireless technologies including ORAN, 4G /5 G and measurements related to protocol.
  • Good understanding of a wireless industry (operators and network vendors) environment and operational challenges for RAN and Core.
  • Strong L4-L7 protocol experience with basic understanding of L2/L3 experience with knowledge of common routing and switching protocols would be added advantage.
  • Ability to analyze customer network topologies and ability to trouble-shoot, identify and solve problems.
  • Knowledge of 3G / 4G / 5 G/ORAN Network topologies and components and procedures. Knowledge of and experience with real-life customer issues.
  • Knowledge and experience with Test Automation through either TCL, Python, Jenkins would be added advantage, as well as hands on experience in Linux operating system.
  • Strong verbal, written and customer communication skills.
  • Ability to work on own initiative and develop as SME.
  • Work in a sales environment as member of extended sales team.
Qualification and Experience:
  • The successful candidate should possess a Degree (BSc/BEng) and be able to demonstrate comparable suitable experience in an Electronic and Communications engineering subject.
  • At least 4 years of working experience in related industry, with exposure to 5G ORAN and Core network testing in operator/ network vendor or lab environments Understanding of and experience with measuring instruments such as core network testers.
  • Experience in Mobile Core Service Provider and Network Vendor Environments - EPC and 5G SA Components and procedures for MME, SGW, PGW, AMF, SMF and UPF
Other Key Factors:
  • Excellent trouble-shooting and problem-solving skills; ability to logically analyze technical issues and determine potential causes.
  • Possess initiative and a positive attitude, able to work both independently and as a team player.
  • Strong communications skills and strongly customer-oriented.
  • Willingness to travel frequently to provide solutions support to customers
  • Good oral and written communication skills in English.

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