AVP, Customer Centre
2 weeks ago
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through multiple banking delivery channels.
ResponsibilitiesAssess training needs and evaluate program effectiveness, making recommendations for improvementCollaborate with subject matter experts to create relevant and up-to-date training contentAnalyze training data and provide insights to drive business decisionsResponsible for upkeeping the training guides.
Conduct regular checks to ensure that all records are kept in accordance with standards setWork closely with HR - Talent Acquisition Group, Business HR and Workforce Management Team to manage and align workforce requirements.
Ensure timely recruitment for Customer CentreLead and drive project(s) related to Onboarding and Talent RetentionConstantly improve the way we work and identify opportunities for automation for people engagement process within the Customer CentreRequirementsMinimum 5 years' experience in a Customer Centre environment with at least 3 years of stand-up training experience &/or team managementDegree in Banking &/or Training & Development with in-depth knowledge of Banking Products & Services preferredAble to work independently and in a group, self-motivated team player demonstrating leadership and teamwork where situation requiresGood planning & organizational skills, ability to work collaboratively with cross-functional teamsGood interpersonal & communication skills with proficiency in MS office, MS Excel, Word, PowerPoint
Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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