Field Service Engineer

1 week ago

Singapur, Singapore Atlas Copco Full time
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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We are hiring Filed Service Engieering in Marine Team, Singapore. This is a genuine career development opportunity that provides a wide variety of equipment experience while working with one of the world's most recognizable industrial equipment brands.

Mission

Support the Group's Vision "First in Mind and First in Choice" by focusing on and continuously promoting and developing a Customer-Value and a Customer-Care driven culture within the organization.Promote & implement the core Atlas Copco values of Interaction, innovation & commitment.To maximize customer's satisfaction by providing professional site/onboard services and consultancy, while promoting service products to support Marine Competence Center's mission & growth plan.

About the Role

Field work function:

To perform assigned field work on board ships, offshore platform, or onshore site as arranged by service planner or service operation team leader.Liaise to ops team leader or technical engineer whichever is applicable for field support needs to satisfactorily complete job assignment.Liaise with local marine technical support engineer on engineering matters with respect to technical details, specifications, and other information.Generate service report via MAM or other reporting platform then discuss to customer the work performed and recommended follow up actions, either corrective or preventive in nature.During customer discussions, reinforce the importance on timely execution of preventive maintenance schedule to avoid unscheduled breakdown resulting to expensive repair works.Liaise all recommended follow up actions to direct report superior, technical engineer, or aftermarket/equipment sales team for team alignment.For inspection job, provide timely and accurate feedback on site & equipment conditions through detailed & written inspection reports that would help in generating service recommendation for corrective and preventive actions.Ensure to comply all necessary marine certificate requirements to work on board ships or offshore platforms.Commit to 24/7 service requirement of the Marine sector.In event there is no marine site jobs, incumbent will need to support industrial team on site work at operations team lead discretion.Any industrial customer field work that maybe assign by direct reporting

Office base function:

Support internal sales on RFQ matters / Sourcing of correct part numbers.Liaise directly with customer for jobs planned weeks/months in advance to ensure alignment in terms of scope of work, tools and parts to be brought into worksite, transportation, and timing/schedule. For marine service jobs to be performed by other Customer Centers (CC):Liaise with colleagues in other CC and with customer contacts to coordinate service activities and work schedule.For jobs in port yard, liaise with yard contacts and other relevant parties for yard entry requirements and formalities.

What we are looking for :

At least 3 years of hands-on working experience with compressed dry air (CDA) equipment in the Industrial / Marine environment, preferable with good knowledge in gas generation fundamentals / principles and its related systems' repair and troubleshooting.Understand and accept the dynamic / fluid working environment in the marine industry.Computer literate.Good command of English is essential, both written & oral. Able to write technical report relating to work activities and technical investigation.Preferred to be well versed in Electrical / Instrumentation / PLC / Mechanical system working principles.

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