Middleware Administrator

2 weeks ago


Singapore Jobster Private Ltd Full time
Jobster Private Ltd SingaporePosted 3 hours ago In-Office Contract S$40k - S$65k

  • The primary responsibility is to administer and maintain packages, including OpenText AppWorks platform, iHub, OTDS, and CISCO IVR technologies.

    Additionally, you will learn and support other technologies like AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/IBM API Connect/Developer Portal, and IBM Security products.


Job Description - Technical Application Support Specialist
Required Skills:


  • Proficient in package administration and operational support for OpenText AppWorks, iHub, and Cisco IVR products.
  • Willingness to learn other middleware technologies like IBM Security products, AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/IBM API Connect/Developer Portal.
  • Strong grasp of web technologies such as HTML, CSS, and JavaScript.
  • Proven ability to handle security compliance and audits.
  • Demonstrated success in achieving SLAs of 99.95% and 30minute resolution time for Sev1 incidents.
  • Availability for 24x7 support, including weekends and public holidays.

Primary Purpose:
The primary responsibility is to administer and maintain packages, including OpenText AppWorks platform, iHub, OTDS, and CISCO IVR technologies.

Additionally, you will learn and support other technologies like AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/IBM API Connect/Developer Portal, and IBM Security products.


  • Responsibilities:
  • Install, configure, upgrade, and maintain various packages in pre-prod and production environments.
  • Troubleshoot, finetune, and resolve issues related to the supported packages.
  • Monitor software lifecycle for packages and ensure timely upgrades to supported versions.
  • Collaborate with vendors to resolve product defects and implement solutions.
  • Provide 24/7 operational support for the supported packages.
  • Integrate with other packages and security products.
  • Interface with client stakeholders, including Security, Infrastructure, Architecture & Application teams.
  • Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or equivalent.
  • 35 years of technical experience in administering the mentioned packages.
  • Proficiency in monitoring, tuning, and troubleshooting packagerelated issues.
  • Strong scripting skills in Windows PowerShell and batch scripting.
  • Knowledge and experience in VMWare, Windows & Linux system administration, and IIS administration is advantageous.
  • Excellent interpersonal, communication, and written skills.
  • Ability to work collaboratively in a team environment.
  • Understanding of SLAs and a commitment to meeting customer agreements.
  • Willingness to provide 24x7 support at customer sites.


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