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Ops - Account Servicing Officer beginner
4 months ago
Principal Responsibilities
Review account opening documents & perform account opening for various clients from different organizational types and locations;
Ensure customer records are properly created and updated;
Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure Comply with external and internal compliance and regulatory requirements
, including Bank's approaches as well as customer acceptance requirements; Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor
; Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately
; Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark; Participate in process improvement events;
Participate in Digital Platform (Corporate PayNow, DBS MAX, SGQR) initiatives and support enhancements or change of system.
Assist in landscape sculpturing for CIF Module and support alignment of CIF Module to AO module.
Provide support in ad-hoc project and assist to conduct testing on various systems enhancements;
Accept any Ad-hoc duties when assigned
Benefits:
- Flexible schedule
Work Location:
In person
