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6 mths Contract Customer Relations Officer
4 months ago
Description:
- To visit newly admitted patients and to ensure patient's confidentiality at all times.
- Conduct regular visits to wards to check on patient's well-beings/ address requests/ potential feedbacks/ complaints
- To be able to provide service recovery for potential feedback/ complaints that are addressed
- Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
- Escalate crucial issues to Service Executive if beyond scope for service recovery
- Report and track patients whom service recovery has been provided to
Requirements:
- Min N / O Levels
- Able to work any 5 days office hours (Mon-Sun)
Interested candidates, please forward your resume to
Consultant: Huang Jingsheng Kevyn (R
Recruit Express Pte Ltd (99C4599)
Tell employers what skills you haveProduct Knowledge
Customer Retention
Microsoft Office
Construction
Outsourcing
Interpersonal Skills
Sales Effectiveness
Customer Care
Service Recovery
Administrative Support
Team Player
Civil Engineering
Customer Service
Customer Relations
Customer Service Experience
