Training Academy Manager
2 weeks ago
You will ensure the planning and delivery of all technical and non-technical training functions for our markets, building modern luxury capability and consistency across all markets. Your responsibilities include:
- Work with internal importer-facing teams and analyse NPS to identify training gaps at the importer level that are critical for JLR standards and compliance
- Feed market training needs into global team to support development of training strategy and execute on that strategy
- Develop the curriculum in conjunction with global training team
- Lead the development of retailer staff through the delivery of training programs and initiatives, with a focus on JLR's ambition to become a modern luxury organisation
- Cascade training needs of importers down to JLR trainers to curate tailored sessions
- Manage day-to-day operations of the JLR academy (incl. academy inventory / stock, vehicle fleet and supplier relationship management
- Manage annual training budget
- Lead team of trainers including recruitment, trainer development and accreditation and ongoing performance reviews
- Support, develop and write material to underpin JLR modern luxury principles
- Internal leadership and coaching to ensure modern luxury messaging is clearly understood so we can overcome the traditional automotive mindset
- Conduct training sessions if/where required
Requirements:
- At least 5 years relevant operations management expeirience of a training facility
- Financial/budget management competency
- Prior experience in automotive industry will be advantageous, especially in retail business
- Ability to build excellent rapport and strong working relationships
- Excellent communication, presentation and organisational skills
- Team player with excellent interpersonal skills and the ability to also work on own initiative
- Proficient in MS Office applications
Coaching
Supplier Relationship Management
Leadership
Interpersonal Skills
Inventory
Operations Management
Strategy
MS Office
Compliance
Automotive Industry
Communication Skills
Team Lead
Budgeting
Administrative Management
Team Player
Scheduling
FEED
People Management
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