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Executive, Aftersales Support
2 months ago
Company:
Performance Motors Limited
- Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
- Monitor its implementation to ensure highlevel performance and consistency across all operations.
- Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
- Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly Key Performance Indicator ( KPI) for BMW Asia etc timely.
- Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop EPU etc for improvement plan.
- Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter (NPS) score, Group financial targets, customer retention rate etc.
- Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
- Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
- Build and maintain good rapport with BMW Asia, Subcontractors, Vendors, Suppliers to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
