Supervisor

2 weeks ago


Singapore SPRING GROUP CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

  • Familiarise with the restaurant setup and all the food & beverage items on the menu.
  • Perform preoperation and side station preparations.
  • Greet and seat guests proactively.
  • Present guests with the menu and inform them about the specials of the day, promotions etc.
  • Give suggestions and also try to upsell where applicable.
  • Take orders from the guests and to take note of any special requirements.
  • Key the order on the POS machine and make sure all special requirements are captured and communicate clearly with the kitchen item if needed.
  • Coordinate with the kitchen team to ensure prompt and smooth delivery of items.
  • Serve the items to the guests as per the course of order.
  • Stay alert and attentive to guests needs to ensure proactive service delivery at all times e.g clearing plates/cutleries after each course, clearing/refilling empty glasses, additional order required, etc.
  • Check on guests' dining experience discreetly and when appropriate.
  • Close the bills accurately and promptly.
  • Encourage guests to complete dining experience feedback form.
  • Bide fond farewell to guests.
  • Attend to guests' queries, needs and other special requests professionally and promptly.
  • Take ownership of feedback received by guests and seek assistance from Restaurant Manager if necessary to ensure prompt followup with guests and ensuring their satisfaction.
  • Perform general housekeeping and basic cleaning tasks of the restaurant as directed.
  • Ensure proper stock taking and pantry organisation.
  • Be a lobby ambassador to greet guests when operations is low.
  • Assist guests with luggage requests upon their arrival at the hotel/ leaving the hotel.
  • Ensure daily shift tasks are completed dutifully and there is smooth shift transition.
  • Serve as a role model and coach the Asst Captain / Captain in discharging their daily job tasks effectively and efficiently.
  • Assist the Restaurant Manager in all administrative and reporting tasks as directed.
  • Undertake adhoc special project assigned complete in a timely manner.
  • Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
  • Perform any other duties and responsibilities that may be assigned.
  • Positive service mindset and willing to go the extra mile
  • Energetic and cheerful disposition
  • Enjoy interacting with people
  • Good communications and human relations skills
  • Good planning, organising and coordination skills
  • Ability to work independently and take initiative
  • Good grooming standards and personal presentation
  • Flexibility on working days and hours including weekends and public holidays

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