Manager (Voices@smu), Office of Dean of Students

2 weeks ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality.

The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing.

We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff.

No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

  • Intake of students' disclosure/reporting of harassment, discrimination and violence, and followup with the students until case closure.
  • To create, review and improve/streamline protocol and framework involved with all admin departments/schools from when the team receives a student disclosure till closure of the case.
  • Manage all open cases and be responsible to report on all outstanding cases and provide a comprehensive assessment of the affected students.
  • Conduct critical reviews of all closed cases and recommend improvements to provide better care to students.
  • Create partnerships with external institutions (in Singapore and overseas) and support centres and leverage on their expertise and resources to support students in SMU or to form meaningful collaboration touchpoints.
  • Maintain records and compile case statistics and summaries when required for reporting purposes.

QUALIFICATIONS

  • Bachelor's degree/Post Graduate diploma in Social Work or Master's degree in Social Work.
  • Minimum 3 years of relevant experience in social work case management.
  • Experience in event organization and management.
  • Strong desire to assist people and foster a safe, harmonious and harassmentfree climate.
  • Capacity to deal with confidential and complex interpersonal matters and maintain objectivity.
  • Strong cultural quotient and is sensitivity to cultural diversity with ability to communicate and interact effectively with people of all ages and diverse backgrounds.
  • Strong interpersonal skills, negotiation skills and strength in stakeholdermanagement to establish and maintain effective working relationships.
  • Fast learner and an agent of change who is highly motivated, focused and resultsoriented.
  • Ability to use judgment, discretion, and decisionmaking skills in dealing with confidential and sensitive issues.
  • Selfstarter with the ability to work on multiple projects in a fast paced environment.
  • Good problemsolving skills and able to work independently through a questioning, organizing, researching, analyzing mindset to process and interpret information.
  • Resilient and effective in time management to be effective in case management.
  • Proven team player with strong verbal and written communication skills with capability to interpret and explain information relating to University organization, policies and procedures clearly.
  • Detailoriented with strong project management, good administration and organizational skills.
  • Proven track record to be flexible and manage contingency arrangements where necessary and manage multiple tasks/ assignments, set priorities, and adapt to changing conditions with strong followup.
  • Knowledge of higher education landscape, university organizational structure, student life cycle and related functions of student services would be advantageous.

OTHER INFORMATION
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