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Law Enforcement Emergency Response Specialist, Trust
4 months ago
As a Law Enforcement Emergency Response Specialist, you will play a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.
Responsibilities- You'll demonstrate operational excellence on a team that evaluates risk, threats, and user privacy in a world centered around time-critical emergency escalations.- You'll review and assess inbound emergency escalations from Law Enforcement and other teams.- You'll execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with several internal and external partners including law enforcement in an attempt to ensure user's safety.- You'll operate in a work environment with highly sensitive content that includes child sexual exploitation, graphic violence, self-injury and suicide, and other content which may be considered offensive or disturbing.- You'll create and articulate written and/or verbal responses to questions from law enforcement, government agencies, and internal teams regarding Emergency Response policy and process.
Minimum Qualifications- You have experience working in operations, trust and safety, or an equivalent environment and have experience with social media, analytical tools, and online research- You have proven ability to make important decisions and assess threat and risk independently, and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality- You have excellent verbal and written communication skills, should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement- You are able to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday Preferred Qualifications- Experience with Crisis Management, Government Agencies or Law Enforcement - SQL/Data analytics skills will be a huge plus.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
