Tele-concierge
2 weeks ago
COMPANY DESCRIPTION
Listed on the Catalist board of the Singapore Exchange (SGX), Hyphens Group has a direct presence in Singapore (HQ), Vietnam, Malaysia, Indonesia and the Philippines, and is supplemented by a marketing and distribution network covering additional jurisdictions like Hong Kong, Myanmar, Brunei, Cambodia, Oman, Bangladesh, South Korea and China.
The Group's core business comprises the following segments: Specialty Pharma Principals, Proprietary Brands, and Medical Hypermart and Digital. Besides marketing and selling a range of specialty pharmaceutical products in selected ASEAN countries through exclusive distributorship or licensing and supply agreements with brand principals mainly from Europe and the United States, the Group also develops, markets and sells its own proprietary range of dermatological products and health supplement products. In addition, the Group operates a medical hypermart for healthcare professionals, healthcare institutions and retail pharmacies, to supply pharmaceutical products and medical supplies.
This role is for our subsidiary, Pan-Malayan Pharmaceuticals Pte Ltd, the largest pharmaceuticals wholesaler in Singapore.
DESIGNATION :
Tele-Concierge
RESPONSIBILITIES
Job Responsibilities and Duties
- Analyse sales of customers and do preparatory work before contacting customers
- Maintain and update customer profile & meeting/follow ups in CRM system
- Follow up in timely manner on all customers' queries and coordinate closely with colleagues
- Contribute feedback and ideas in strategy and activityplanning to get more sales from customers
- Achieve targets set by principals keen to use our Tele-Concierge services
- Support the Commercial team for product quotations, price negotiations and setup of prices in the Dynamics 365 Business Central system
- Other tasks and duties as and when assigned
QUALIFICATIONS
Job Requirements
- Minimum A-Level or Diploma equivalent
- Have at least 2 years of relevant working experience, industry selling experience ideal
- Salesoriented & ability to close sales orders over the phone aggressively
- Be extroverted, expressive and attentive in communications & engagements with customers
- Willing to share feedback and ideas to enhance our overall service for all our customers
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