Client Service Director

1 week ago

Singapore BNY Mellon Full time

Overview

Who we are:


BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle.

Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries.

As of Dec.

31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management.

BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments.

BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE:
BK). Additional information is available on


The Treasury Services business within BNY Mellon services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manage risk - all essential components to their success.

We deliver our solutions with a dedication to unsurpassed customer satisfaction, an approach that has continually earned us excellent customer service ratings.


The Client Service Director is a senior point of escalation to support large, complex external clients to resolve the most critical and complex day-to-day issues/inquiries and directs them to appropriate resources at BNY Mellon.


Responsibilities:

In this role you will be responsible for:

  • Resolves the most critical and complex or non-routine client issues or inquires, as needed.
  • Leads resolution of issues escalated by more junior team members.
  • Monitors client experience, service delivery, quality and product performance
  • Ensures all issues are resolved in a timely and efficient manner
  • Provides suggestions for efficiency improvement
  • Creates a consistent client experience
  • Assists with requested changes that impact the client'sservice model, technology or service requirements
  • Enables quicker identification of themes/global trends
  • Creates and provides Client Service Review Meetings
  • Has greater understanding of our products and clients needs
  • Works closely with the Relationship Manager and Client Support Officer to understand the unique needs and requirements of the client.
  • Helps to navigate our organization to engage the right partners for resolutions to complex inquiries or projects
  • Uses knowledge of client services best practices and BNY Mellon client needs to lead the team's development of process improvements.
  • Supports multiple, and the most complex client accounts whose partnership with BNY Mellon may have a broad & significant impact on the business.

Benefits:

  • High school/secondary school or the equivalent combination of education experience is required
  • 10+ years of total work experience
  • Excellent written and verbal communication skills required

Employer Description:


For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle.

BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.

BNY Mellon remains one of the safest, most trusted and admired companies.

Every day our employees make their mark by helping clients better manage and service their financial assets around the world.

Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.

It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart.

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