Care Associate, Clinical Services
2 weeks ago
The main goal of the Care associate role is to support different functions within the Case Management Department, ensuring overall efficiency. Key responsibilities include communication, customer service, data entry, record management, and maintaining privacy of records. Other tasks may be assigned as needed.
Key Responsibilities:
- Collect and input authorization data from calls or faxes
- Support daily operations and assign tasks to case managers
- Respond to inquiries, gather information, resolve routine matters, and handle minor complaints
- Document for regulatory purposes, educate members/providers on plan benefits, and make referrals
- Coordinate with other departments and external vendors
- Process authorization requests from providers and collaborate with team members
- Undertake additional assignments as required
Education/Experience:
- High School Diploma or equivalent
- Minimum 2 years of experience in health services or call center
Skills:
- Understanding of managed care and medical terminology
- Proficiency in word processing, data entry, and telephone etiquette
- Willingness to learn and work collaboratively
- Knowledge of Microsoft Office Programs
- Strong interpersonal and communication skills
- Critical thinking abilities
- Capacity to work independently and as part of a team
- Excellent skills in Microsoft Office Programs
- Capability to analyze data and identify business opportunities
- Build relationships within and outside the organization
- Effective written and verbal communication in English and Chinese
Core Values & Behaviors:
- Growth mindset
- Collaboration & communication
- Ownership & accountability
- Customer Focus
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, advocates for better health across all life stages. By guiding customers through the healthcare system, we empower them to make informed choices for their well-being. Join us in our mission to drive growth and enhance lives.
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