Duty Manager
2 weeks ago
JOB SUMMARY
The Duty Manager plays a crucial role in overseeing the hotel's performance, especially in areas such as Guest Satisfaction, Arrival Experience, Elite recognition, and Staff Service. Additionally, the Duty Manager collaborates closely with the Loyalty Manager and At Your Service Manager to achieve set objectives. Being the primary contact point for guest feedback, issues, and incidents, the Duty Manager assesses situations and escalates matters as needed to departmental leaders and management.
Key Responsibilities:
- Support and coach Front Office Leaders
- Maintain positive relationships within the team
- Ensure compliance with company policies and safety measures
JOB DUTIES AND RESPONSIBILITIES
Safety and Security
- Respond promptly to emergency situations
- Report accidents and maintain a secure environment
Policies and Procedures
- Uphold confidentiality and adhere to guidelines
- Maintain professional appearance and conduct
Working with Others
- Support colleagues and handle situations with integrity
- Foster positive working relationships
Assists Management
- Lead by example and provide guidance to associates
- Ensure team members are well-trained and have necessary resources
Check-in/Check-out/Cashiering (Duty Manager & Front Desk Duties)
- Process guest check-ins efficiently
- Ensure accurate billing and room assignments
Guest Services
- Address guest requests promptly and effectively
- Coordinate with relevant departments to meet guest needs
Security
- Maintain a safe environment and report any incidents
- Handle guest security concerns appropriately
Additional duties may be assigned as required.
JOB REQUIREMENTS
- Minimum Diploma in Hospitality Management / Operations / Services
- At least 3 years of relevant supervisory experience
- Strong knowledge of Singapore's tourism industry
- Excellent communication and problem-solving abilities
- Proficiency in Hotel Operating Systems and MS Office
- Customer-focused with a pleasant demeanor
- Well-organized with strong teamwork skills
- Ability to commence work on short notice
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