Key Account Manager
2 weeks ago
Date:
May 6, 2024
Location:
Singapore, SG
Company:
AkzoNobel
About AkzoNobel
Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most.
Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe.
We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.
Because we believe every surface is an opportunity.It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow.
Let's paint the future together.2024 Akzo Nobel N.V. All rights reserved.
Job Purpose:
- To support and drive the increase sales of the International range of protective coatings in the various segment in the specific region of Singapore through the:
- Development of new client relationships;
- Management of existing client relationships;
- Management of market intelligence, resources and marketing effort specific to the market;
- Securing of specification position on targeted projects within various segment within Singapore
Key Accountabilities:
- Rollsout SMU sales programs (including, sales processrelated knowledge / tools) related to the responsible Key Accounts.
- Works closely with marketing to analyze present and future market trends and customer feedback for market segmentation and planning to aim for further market penetration.
- Works closely with direct sales team to deliver the targeted opportunities through regular discussions.
- Assists in the implementation of the RSMU solutions within the area of services.
- Identifies and follows up on significant business opportunities, pinpoints the existing and/or potential problems and arranges for their resolution.
- Applies the agreed sales strategies / key account management process towards the selected key prospects.
- Provides feedback to understand how customers are utilizing our products and how well those products align versus competitive products. Primarily focusing on key accounts.
- Takes brand promotional plans and deploys into key accounts.
- Develops, executes and monitors key performance indicators for sales team.
- Performs continuous market research among the stakeholders in the entire value chain and maintains professional relationships with the industry stakeholders.
- Delivers periodical business reviews and actively participates in the development of business growth and sales support plans for the designated customers.
- Plans, monitors, participates in and reports on the execution of the sales activities conducted with regards to the designated customers.
- Regularly and proactively informs the backoffice (including, marketing, operations and finance) about the necessary sales support level and coordinates their actions towards the assigned customers.
- Provides information to customer service regarding customers' needs with regards to marketing tools, services and analyzes.
- Manages the relationships with the existing key customers and mobilizes mutual profitability growth.
- Regularly calls on the assigned existing and potential customers to maintain close contact with the marketplace.
- Cascades the information to the designated customers on the features and benefits of the available products/services.
- Systematically updates the customers' databases with valid, accurate and complete customerrelated information.
- Cooperates with Regional Technical Service to ensure educating customers on technical requirements of the available product lines.
- Arranges for and monitors the quality of the technical support provided by the technical unit in handling complex customers' inquiries and in the resolution of their complaints.
- Promotes the positive company image and develops longterm relations with the assigned accounts by participating in the customer events.
- Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
Experience:
- Bachelor Degree in Chemistry or Engineering discipline and/or Certificate Course in Sales Management with NACE 1 or equivalent
- Min. 5 years experience in related field/industry
- Possess good interpersonal and stakeholder management skills
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self.
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