Associate Field Technician Specialist

2 weeks ago


Singapur, Singapore Medtronic Full time

Careers That Change Lives

Engineers are indispensable to achieving our Mission. That's why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship and the guidance you need to continue to develop your expertise. With roles in specific business units, as well as at the corporate level, you're sure to find an opportunity to make an impact that's right for you

The Associate Field Technical Service Specialist is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.

You will be the contact point with the local customers pertaining to equipment services, and may be responsible for providing quotations and negotiating discounts within the approved DOA.

A Day in the Life

Your responsibilities will include, but are not limited to:

Perform technical activities requiring considerable judgment, and participate in minor projects, including performing tests, interpreting data, developing reports Ensure test tool and spare parts are available while on the field Maintain relationships with the biomedical engineers, in-country commercial organization, and customers Provide supervised assistance to the commercial team during product demonstrations, and provide guided communication to customers on product lifecycle management, product upgrades, and upcoming new product introductions Display knowledge and expertise on Medtronic products, and advise internal and external customers during discussions Ensure all documentation and system entries are fully completed in a timely manner

Must Have

Bachelor's Degree is required 0 years of experience required

Your Profile

At least 1 year of experience working with medical devices, either within a healthcare company or within the hospital (ICU or Operating Theater) Diploma or Degree in Engineering / Biomedical Engineering Basic knowledge of ISO13485 / Good Distribution Practice for Medical Devices (GDPMD) Basic knowledge in Electrostatic Discharge (ESD) precautions and practice Basic knowledge with SAP / ServiceMax Valid local driver's license and vehicle Able to lift a maximum of 15kg of equipment, unassisted

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