Hardware Breakfix Engineer
2 weeks ago
- Reports to Service Delivery Manager (Operations).
Be part of a team to perform hardware breakfix of Enterprise level products (eg. Servers, storage systems, network devices etc)
At least 5 years related experienced working in Data Centre environment to perform hardware breakfix and smart hands activities
- Be part of a standby team of engineers to perform hardware and smarthands support after office hours
- Be customercentric in resolving reported issues and resolving trouble ticket
- Draw and check the dispatched parts to ensure they match the description in the Delivery Note (DN)
- Commute to assigned customers' site together with assigned parts
- Contact customer and set ETA appointments
- Work with call dispatchers, planners, fellow engineers to attend to the trouble ticket
- Escalate to level 2 technical support agents as needed if parts issued during first onsite is insufficient to resolve the reported issue
- Inform customer on the repair work done, or the parts replaced by engineer.
- Ensure accurate reporting and call wrap up at the conclusion of service calls and accurate update on service reports (eROF).
- Inform customer if a follow up repair is needed
- Return all parts to store after conclusion of each service call unless otherwise instructed.
- Remain contactable during working hours and duration of standby period
- Remain uptodate with all required certifications as specified by the company
- Carry out any other IT related tasks as assigned by the manager.
- Singaporeans only
Salary:
$4, $5,500.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Experience:
- Desktop support: 3 years (preferred)
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