Director, Digital Consulting, Mds Apec

1 week ago

Singapore Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY


The Director, Digital Consulting, Singapore & Maldives for Marriott Digital Services (MDS) Asia Pacific region Excluding China, or APEC, supervises the daily performance of the Singapore & Maldives (SG/MV) Digital Consulting team, and is ultimately responsible for the digital performance of the SG/MV area.

This role leads the effort in ensuring high quality service and employee satisfaction in the Client Services group, analyzes program performance results, makes recommendations for program enhancements, and uncovers opportunity for enrollment growth.

The Director, Digital Consulting, SG/MV serves as a point of escalation for key stakeholders within Marriott Digital Services for hotel, and above-property Area and Continent stakeholders.

This position reports directly to the Sr.

Director, Digital Services, MDS APEC and also has direct connectivity with the corresponding Area Director of Marketing (ADOM) and Area Director of Sales & Distribution (ADSD), as well as Area Vice Presidents (AVPs) and other leaders.

Marriott Digital Services (MDS) is an in-house digital services team. MDS provides hotels with digital services, and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE

Education and Experience

  • 10+ years' experience in an agency or client services position is required or equivalent experience
  • 7+ years' experience in leading project teams and implementing digital strategies or equivalent experience
  • BS/BA degree in marketing or related field or equivalent certification from higher education
  • Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.

Certifications Earned on the Job (preferred but not required upon entry)

  • Brightedge SEO Certification

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies
Oversees the execution, and coordination of Marriott Digital Services (MDS) programs and services

This includes:

  • Building and defining the digital strategy for SG/MV hotels, including total account management, specific area digital needs, and area marketing opportunities, and ensuring these priorities are incorporated into MDS programs.
  • Defining team culture and vision by leading team meetings, setting and tracking team goals, and creating opportunities for growth.
  • Responsible for the delivery of MDS programs, with support from MDS Operations, across a defined area.
  • Monitors the work of team to ensure programs are executed on time, within budget and to a highquality standard including time tracking.
  • Generates and provides accurate and timely results to team stakeholders in the form of reports, presentations, etc.
  • Establishes relationships with above property and property stakeholders to ensure strong communication between MDS and properties.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Sets and tracks goal progress for self and others.
  • Ownership and management of the MDS "enrollment and product sales" process with potential hotel clients in the region.
  • Serves as the first point of escalation for stakeholders
  • Partners with MDS Business Support team to ensure proper and accurate billing between MDS Enterprise projects, hotel programs, and internal Marriott teams.
  • Partners with Program Development and Program Management to educate and identify opportunities for additional MDS program support for hotels.

Managing Team

  • Establish priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects.
  • Monitors the work of direct reports to ensure it is completed on time and meets expectations.
  • Facilitates hiring activities and new associate onboarding/training as needed.
  • Leads regular team meetings.
  • Conducts direct report 1:1s, annual performance reviews and other HR functions.
  • Identify opportunities for growth and project leadership for direct reports.
  • Represents team in resolving situations.
  • Monitor and review team utilization levels and manage workflows as needed.

Owning Relationships

  • Builds mutually beneficial relationships to advance scalable solutions for hotels.
  • Serves as primary digital point of contact for the Area Director of Marketing (ADOM).
  • Maintains relationships and defines working roles with partner Marriott teams as projects evolve.
  • Invests time to collaborate with APEC and headquarters leaders on regional and global projects.

Measurement and Accountability

  • Ensure accurate time tracking and regularly reviews and refines processes

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