Head of Digital Delivery Apac

2 weeks ago

Singapore Black Sun Plc Full time

Overview


As Head of Digital Delivery you will be responsible for the successful development and delivery of our APAC digital communications solutions and overall UK digital client service.

This requires you to lead the coordinated delivery across APAC, which consists of the Digital Project Managers, digital creatives and designers, and matrix management of Application Development and QA.


You will have responsibility for leading the APAC digital delivery team from a project and operational perspective, and for ultimately ensuring that we create and deliver high calibre profitable solutions for our clients.


This will require you to:

  • Be ultimately responsible for the successful delivery of the day to day work
  • Own the senior client relationships and work with them to develop and grow the value of the client relationship and ensure high levels of client satisfaction
  • Manage the operational management of our digital solutions and services to ensure we deliver sustainable, profitable growth
  • Proactively manage our digital management processes so we deliver to time, specification and budget
  • Ensure the commercial success and profitability of our digital work

Come join us

Black Sun Global
Across the globe, there is a powerful movement demanding that business focus on purpose, sustainability, and wider value creation. It has never been more important for organisations to build and maintain trust with their key audiences.

And that's where Black Sun come in - we are a partner to some of the biggest brands and businesses worldwide - helping them to build enduring relationships with their stakeholders and spark positive change through better engagement and inspiring communications.

As our world rapidly changes, our focus remains constant.

At heart we are storytellers, we define articulate and shape the value creation story, bringing it to life across different channels and communications formats.

Our team is made up of over 150 talented specialists working across the UK, Europe, South Africa and Asia - analytical thinkers, renaissance creatives, digital mavericks and inspiring change makers


For more than twenty years, we have won many awards and recognition for our work - but great work doesn't happen by magic - join Black Sun and you will become part of an amazing, diverse, and inclusive community - a team of passionate and skilful people who will expand your horizon, energise your talents and ignite that spark of magic within you.


Beyond what you would expect; a competitive salary, great benefits and hybrid working - we will support you in developing the skills and expertise to fast track your career.

You will have the opportunity to make a difference every day, shaping the future of communications and creating positive change - and most importantly, to have fun along the way.


The Positive Change Group
Black Sun is the founding agency at the centre of The Positive Change Group.

The Positive Change Group is a truly international stakeholder advisory and engagement collective of like-minded specialist agencies with a shared ambition to help bold and visionary businesses Spark Positive Change - to make a deeper impact on society, shape more ethical practices, build inclusive communities and deliver more sustainable performance.

The Group currently consists of four pre-eminent agencies: Black Sun Global, People-Made, Stratton Craig and GoCo.

Each agency brings together deep expertise on different aspects of stakeholder advisory and engagement - including brand culture, strategic communications, reporting, ESG advisory, analytics and creative storytelling.

Current clients within the Group include major international firms, such as AstraZeneca, Burberry, Diageo, Meta, Olam, Virgin Atlantic and Vodafone.


With headquarters in London, Singapore, and offices worldwide, the group is transforming the way companies engage with their customers, employees, investors, and communities worldwide.

As business increasingly recognises that long-term success is dependent on the support and advocacy of their stakeholders - the Positive Change Group is helping their clients to inspire trust, build more positive relations and create sustainable value for the people that matter most to them.


Key Responsibilities
Client relationship management

  • Work closely with the Communications teams to deliver an integrated client service across all communications channels, and to create client development plans
  • Continually develop your knowledge of your client's businesses and the industries they operate in as well as developing a comprehensive understanding of your clients' communications needs to lead the development of their digital solutions;
  • Build strong, trusted relationships with your daytoday and senior client contacts, leading digital client meetings and calls, effectively managing your clients' needs and working with your wider team to act on and resolve any account problems;
  • Deliver e

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