Enterprise Services Manager

2 weeks ago


Singapore QSL TECHNOLOGIES PTE. LTD. Full time

About The Role


As an Enterprise Services Manager of a team of Technical Account Managers (TAMs) you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support.

You'll also drive customer obsession by helping our clients unlock the most value from our products and services in the APAC region, specifically SEA, Greater China, and India.


Working closely with our Regional Head of Enterprise Services and other cross functional leaders, you will help establish a strong network that enhances the customer experience for our largest enterprise clients.

You should have a strong interest in (1) building high performing teams; (2) driving operational best practices; (3) expanding Experience Management adoption; and (4) providing a world class customer experience to our enterprise customers.


Responsibilities

  • Lead a team of 68 Technical Account Managers to deliver high touch technical support and technology configuration services. This team drives program adoption and usage, as well as technical thought partnership and strategy.
  • Manage team capacity, forecasting, financial performance and resource allocation
  • Help hire, onboard, train, and retain top talent
  • Provide coaching and mentorship to guide career development for TAMs
  • Work closely with crossfunctional counterparts to identify and drive initiatives to improve the customer experience.
  • Collaborate with the Product team, bringing unique insights on realworld client needs to shape Product roadmap.
  • Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers.
  • Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience.

Qualifications

  • Degree from a toptier university, ideally MBAqualified or a proven track record of building and developing product or service offerings for Enterprises.
  • Prior people leadership experience, ideally 3+ years building, leading and managing teams of up to 8 direct reports within a matrixed organisation.
  • 8+ years of professional experience, with 35 years of direct customerfacing/ commercial experience (ie; customer success, consulting, implementations).
  • Demonstrated experience working within the SEA, Greater China and/or India markets would be a strong preference.


  • Singapore JJ CONSULTING SERVICES Full time

    Our client is a global and established Multinational Company, who is seeking to recruit an Enterprise Account Manager(manufacturing). This position is based in Singapore.Enterprise Account Manager (manufacturing)Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global and enterprise accounts by positioning our...


  • Singapore Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Singapore Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Singapore Amazon Web Services Singapore Private Limited Full time

    Track record of leading high performing teams Track record of building up a business Previous customer facing experience with strong executive presence Strong customer focus and bias for action; and ability to work with remote teamsAre you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists?The RoleWe're...


  • Singapore JJ CONSULTING SERVICES Full time

    Roles & ResponsibilitiesOur Client is an established company in Singapore, who is seeking to recruit an IT Enterprise Architect.Responsibilities Ensure and guide projects solution alignment to enterprise reference Architecture, strategy, standards & polices. As ARB secretariat set guideline and process for ARB submission, templates, session,...


  • Singapore JJ CONSULTING SERVICES Full time

    Roles & ResponsibilitiesOur Client is an established company in Singapore, who is seeking to recruit an IT Enterprise Architect.Responsibilities Ensure and guide projects solution alignment to enterprise reference Architecture, strategy, standards & polices. As ARB secretariat set guideline and process for ARB submission, templates, session,...


  • Singapore Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...


  • Singapore Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAre you a CTO, CIO, or Technology Executive who wants to leverage your hands-on experience leading cloud-based digital transformation or mass migration to the cloud in your organization to have much broader impact in the Asia-Pacific region? We’ll expose you to a variety of AWS tools, services, and programs and enable you to scale...


  • Singapore Singtel Full time

    Enterprise Network Manager (Networks):Date:26 Jul 2023Location: Singapore, SingaporeCompany:Singtel GroupAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people...


  • Singapore RECRUIT EXPERT PTE. LTD. Full time

    Build and identify Industrial Artificial Intelligence of Things (AIoT) opportunities for campaigns, services, and distribution channels that will lead to promoting sales. Develop and execute sales strategy to achieve sales target. Create a smart IoT businessoriented opportunities from start to finish. Keep abreast of the Industrial IoT solutions market, key...


  • Singapore ARMSTRONG INDUSTRIAL CORPORATION LIMITED Full time

    Roles & ResponsibilitiesThe Senior Manager of Enterprise Applications is a strategic role responsible for leading the development, implementation, and ongoing management of Armstrong Industries' suite of enterprise applications. This includes ERP, CRM, SCM, BI tools, and other critical business systems.This role encompasses not only the stewardship of these...

  • Enterprise Architect

    2 weeks ago


    Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesBachelor's Degree in Computer Science or Engineering 5+ years of experience in IT either as an Enterprise Architect or Solution Architect 3+ years of experience as a Developer or Tech Lead Broad technical knowledge and experience across application, development frameworks, technology Experience of Enterprise Architecture discipline,...


  • Singapore Recruit Expert Pte Ltd Full time

    Roles & Responsibilities:Build and identify Industrial Artificial Intelligence of Things (AIoT) opportunities for campaigns, services, and distribution channels that will lead to promoting sales.Develop and execute sales strategy to achieve sales target.Create a smart IoT business-oriented opportunities from start to finish.Keep abreast of the Industrial IoT...


  • Singapore ELITEZ & ASSOCIATES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary: Salary Range: Up $13,000 + AWS + VB Central, travel frequently is required 5 days working dayJob Responsibilities: Strategic Leadership and Vision: Develop and execute a strategic roadmap for enterprise applications that aligns with the company's business goals and technological advancements. Lead the evaluation,...


  • Singapore ADVENTUS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Secure deals with enterprise client for products & services such as Cybersecurity & Cloud Services, IT Resource Outsourcing, IT Infrastructure, Managed Print, IP Telephony and Security and Physical Door Access systems. Manage enterprise accounts to ensure customer satisfaction and build deepening business...


  • Singapore Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers (SHS), was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.We offer you a flexible and dynamic environment with the...


  • Singapore SGITAL PTE. LTD. Full time

    We are looking for experienced sales executives for our enterprise services related to digital workflows and transformation.Responsibilities: To meet or exceed sales targets on a quarterly basis To meet or exceed individual KPI's based on outbound call volume, lead generation targets and opportunity conversion targets. Actively promote Sgital's solutions...


  • Singapore Asia Football Marketing Pte Ltd Full time

    The Role  AFG’s Enterprise Services team is seeking someone with interests in systems to help support the daily operations across various platforms. In addition to supporting the team across various platforms, the candidate will have an opportunity to support the team with across various functional areas including financial, technology and travel.  The...


  • Singapore Asia Football Marketing Pte Ltd Full time

    The Role AFG's Enterprise Services team is seeking someone with interests in systems to help support the daily operations across various platforms. In addition to supporting the team across various platforms, the candidate will have an opportunity to support the team with across various functional areas including financial, technology and travel. The ideal...