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Client Account Manager
2 weeks ago
The primary functions of the Client Account Manager are to drive sales and business development activities by adopting a pro-active approach to sales and Client support to maximise revenue opportunities with existing Clients and develop and win opportunities with new Clients.
Key Role Functions
Increase revenue through deep Client relationships
- Proactively manage and strengthen Client relationships by being their problem solving "go to" person
- Identify and build rapport with key decision makers within allocated clients' accounts
- Identify and convert revenue generation opportunities that are commercially viable with existing and new Clients by consistently promoting all of the group's products and service lines
Sales cycle and Client service
- Drive sales revenue by ensuring repeat business through superior Client service
- Develop cross selling strategies and opportunities that broaden the use of the Group's products and services within allocated Client accounts
- Action all Client leads and enquires issuing and following through on all quotes and proposals in a timely manner to win such opportunities
- Manage all contract administration including quotes, contract delivery schedules, utilization reports, concessions, contract extensions and terminations all in AX ensuring no overdue actions at any time
- Ensure accurate and timely invoicing and resolve any sales invoicing issues in an expeditious manner
- Cash collection responsibility for all allocated accounts including sole responsibility for following through on all unpaid sales invoices > 30 days old
Client account management
- Manage and further develop allocated Client accounts through key account planning including developing, agreeing with line management and delivering against targets and objectives
- Manage and review all allocated Client accounts performance against plans, forecasts, budgets and objectives adopting a proactive approach to identify opportunities, resolve issues and maximise revenue performance
Teamwork
- Play a key role in crossgroup collaboration by influencing other departments, regions and all members of staff to consistently extend goodwill and efficiency in dealing with Client requests, enquiries, support and assistance
- Work closely with colleagues to identify and deliver solutions to strategic, technical, service delivery, contractual and/or commercial challenges impacting Client account performance
Market intelligence
- Gather and communicate business intelligence gained relating to Client accounts, the market and the competitor landscape, creating the platform to displace competitors and identify new opportunities which will strengthen existing and develop new Client relationships
Job Types:
Full-time, Permanent
Schedule:
- Monday to Friday
Experience:
Client Accounts: 2 years (required)
Revenue Generation: 1 year (preferred)
Customer Support: 1 year (preferred)
Work Location:
In person
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