Training & Education Head, Apac

2 weeks ago

Central Singapore Abbott Laboratories Full time
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Structural Heart Business Mission:
why we exist

Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.


We aim to lead the markets we serve by requiring the solutions we offer customers provide an improved benefit/risk profile as compared to existing standards of care; a performance threshold that by definition, guides and ensures the productive output of our engineering, business development, and clinical research efforts result in outcomes that advance the standard of care.


Primary Job Function

  • Creates and implements customer education strategy while adhering to required processes.
  • Ensures training and education strategies are aligned with commercial priorities.
  • Supervises activities of customer education personnel with regard to program oversight relating to scheduling, logistics, reconciliation of the quarterly program budget, and compliance within the Legal and Regulatory requirements.
  • Supervises internal training activities, including job scopeappropriate employee new hire training, certification, periodic refresher training, and recertification with respect to planning, content delivery, and tracking.
  • Works crossfunctionally with the organization to coordinate resources to ensure that the programs have the necessary support to function.
  • Works with department management to ensure that department programs remain compliant with Abbott Corporate Guidelines and Regulatory guidelines and works to develop the team's knowledge regarding compliance and monitoring.
  • Works with department management to develop departmental policy and procedures.
  • Helps identify appropriate key development criteria and provides direct reports with development opportunities.
  • Responsible for ensuring Project Harmony gets implemented and executed across APAC.

Core Job Responsibilities
External training

  • Work closely with commercial team to establish customer training priorities.
  • Build comprehensive training curriculum for each franchise through a combination of importing existing content and developing local content based on local needs.
  • Work closely with marketing to ensure the right KOLs are involved in external training content creation and delivery via standing COEs or workshops.
  • Work with global training team to implement and monitor customer training and certification requirements.
  • Develop and maintain network of proctors in accordance with new account opening needs, geographic proximity needs, and customer language preferences.
  • Works closely with global training and geography peers to identify and import best practices in customer training content and delivery.
  • Participate in training content delivery were appropriate.
  • Audits training courses to ensure proper execution with an eye towards continuous improvement.
  • Establishes processes and monitors scheduling and logistics of training events in collaboration with the marketing team.
  • Supports marketing with development of training event feedback surveys to understand perceived quality of event and suggestions for improvement.
Internal training

  • Works with global training team to ensure all standards, processes, and certification requirements are implemented across APAC.
  • Works with commercial teams to understand hiring needs to ensure timely training is part of all new hire onboarding processes by accounting for capacity, language, and travel needs.
  • Tracks training certification status for all employees based on products and job scope according to departmental policies.
  • Ensures recertification requirements are met in time.
  • Supports marketing to ensures new product launches are accompanied with the right training content and effective delivery so all applicable team members can sell and support new products in a competent manner from day one.
  • Works closely with global training and geography peers to identify and import best practices in internal training content and delivery.
Leadership and management

  • Builds bestinclass training team across the APAC region and across all franchises by ensuring all trainer tasks are delivered by competent staff who can provide a rigorous and consistent quality learning experience for all training participants.
  • Able to set a compelling training vision to support the APAC business with highly competitive internal and external skills development.
  • Able to navigate organizational matrix in a collaborative, supportive, and effective way by interacting with the APAC commercial and marketing teams, quality and compliance, global training, and geography peers.
  • Effectively articulates resource needs to execute on educational activities.
  • Stays within budget

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