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Global IT Supporter

4 months ago

Singapore DHI WATER & ENVIRONMENT (S) PTE. LTD. Full time
DHI Singapore, expert in the field of substantive consulting and implementation of IT solutions in water management, is looking for _

  • Global IT Supporter in Singapore

Responsibilities:

  • Solving 1. and 2.

Level Support Tasks from the DHI Service Desk:

  • End User support related to laptops and modelling machines.
  • Windows Deployment including the initial introduction to IT at DHI to new colleagues onboarding.
  • Manning of the Service Desk
- when it ́s your turn in the schedule.

  • Assist 3. level support and operation by collaborating with the Infrastructure and Network teams.
  • Assist DHI Customer Care team with incidents where there is technical aspects or root cause.
  • Cooperation and cosupport with the Business System team (SharePoint and Office 365 solutions).
  • Granting passwords and accesses for local employees to local systems.
  • Ordering, distributing, and keeping inventory of IT equipment in DHI Singapore following Global standards and procedures.
  • Providing support in the selection of solutions, purchasing, warranty and postwarranty repairs of computer equipment necessary for the implementation of projects.
  • Delivering IT assistance on local and regional projects

We would expect you to possess these skills:

  • Good knowledge of computer equipment and practical experience with laptops, smartphones, tablets, printers, etc. (assembly, installation, configuration, diagnostics, repair, maintenance, coordination of warranty and service repairs).
  • Knowledge of issues and the ability to configure operating systems, network, Wifi, network printing, connecting a projector, audio equipment.
  • Practical experience in the field of software (installation,update, interventions with end users).
  • Knowledge of Microsoft Office 365 package.
  • Technical knowledge about collaboration tools of different kind.
  • Able to communicate well in English.
  • Ability to communicate at all levels.
  • Responsible and forthcoming attitude.
  • Good organisation of own work.

At DHI you will get to work:

  • In an international consultancy and software company with offices around the world.
  • With colleagues of many nationalities.
  • As a trusted member of a Global Support Team with IT colleagues in several countries.
  • Being supported by both a global and a local mentor who will introduce you to the Global IT Support position.
  • Comfortable working conditions.
  • With flexible working hours.
  • With an individual development program (training, courses).
**How to apply