Assistant Outlet Manager

2 weeks ago


Singapore HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA Full time

JOB OVERVIEW


The Assistant Outlet Manager ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.


Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.


DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Supervise cash handling and banking procedures
  • Prepare daily banking and cash flow reports
  • Deal with irregular payments
  • Work with superior in the preparation and management of the department's budget and is aware of financial targets
  • Recycle whereever possible and enforces cost saving measures to staff

People:

  • In the absence of the Outlet Manager, conduct shift briefings to ensure hotel activities and operational requirements are known
  • Supervise the maintenance of service equipment
  • Supervise outlet service to ensure smooth restaurant operations
  • Work with Outlet Manager, Operations Manager and Human Resources Manager to ensure the departmental performance of staff is productive

Duties include:

  • Participate in staff recruitment and make hiring decisions
  • Conduct on the job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member
  • Provide input and conduct probation and formal performance appraisal discussions in line with company guidelines
  • Ensure new staff complete their new hire orientation and departmental training within the first two weeks of onboarding
  • Assist with implementation of departmental induction for new hires
  • Assist with the preparation of efficient departmental work schedules
  • Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

Guest Experience:

  • Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
  • Monitor standards of guest facilities and services
  • Assist with menu and wine list creation

Responsible Business:

  • Establish and instruct staff on cash security procedures
  • Control stock and monitor security procedures
  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements

WHAT WE NEED FROM YOU

Accountability:

Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.

You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.


Qualifications and Requirements:

  • Diploma in Hotel Management, Food & Beverage, or related field
  • 2 years' related experience, including supervisory experience, or an equivalent combination of education and experience
  • Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Possess problem solving and training abilities


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