Customer Care Specialist

2 weeks ago


Singapore ANRADUS PTE. LTD. Full time

Industry/ Organization Type
:

Manufacturing/ Production:


  • Position Title
    :Customer Care Specialist:
  • Working Location: Tampines
Working Hours: 5 days (8 AM-5 PM)

  • Salary Package
    :Basic Salary + AWS + Variable Bonus:
  • Duration: 1-Year Contract (Convertible to Permanent)

Key Responsibilities

  • Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
  • Follow up with customers to ensure highlevel satisfaction and determine future requirements.
  • Ensure that customer's complaints/ feedback are well investigated, resolved, and escalating the complaints/feedback aptly to Senior and working with Regulatory & QSHE swiftly & independently.
  • Prepare, generate, and disseminate customer's reports in timely and accurate manner.
  • Collect and sustain sales data and database of customer contacts.
  • Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
  • Recommend management systems improvement measures to the Superior.
  • Comply with management systems procedures.
  • To follow the company's procedures, safety rules and measures stated in the WSH Risk Assessment.
  • Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
  • Use of personal protective equipment provided, to ensure safety while working.
  • To participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
  • Other duties as assigned.

APPLY NOW

  • Excellent communication skills.
  • Competent with MS Office and computer skills.
  • At least 1 year of Customer Service working experience.
Anradus Pte Ltd | EA License No.

20C0161 | Angel Lim | EA Reg No:
R1769781

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