Retail Operations Executive

2 weeks ago


Singapore WORKLE PTE. LTD. Full time

➠ Position:
Perm


➠ Industry:
Luxury Retail


➠ Location:
Orchard

**➠ Salary: up to $3,500

Duties and Responsibilities

  • Ensure the smooth running of daytoday operations of Multibrand stores Boutiques
  • Support and work closely with the retail team in ensuring standard operating procedures and service guidelines are met
  • Monitor and manage stores' maintenance supplies such as store amenities, office equipment and pouches to ensure quality standard and cost effectiveness
  • Assist in the planning and execution of new store openings from renovation works and fittings to manpower management
  • Liaise with mall managements or contractors on any adhoc installation and maintenance works
  • Liaise with HR on manpower deployment for stores
  • Assist in the quarterly Mystery Shopper's results review with suppliers and retail team
  • Dissemination of brands incentives, price & discount guidelines to retail sales team
  • Processing of monthly incentive reports for required brands
  • Preparation of sales reports for monthly performance review
  • Dissemination of sellout reports for monthly performance review to Retail Brands
  • Liaise with mall managements and work alongside with the marketing team on corporate events, promotions and seminars
  • Liaise with retail sales team on independent brand enquiries and orders
  • Manage & collate annual new novelties orders and waiting list of retail sales team
  • Sourcing, analysing & verification of all vendor quotations and invoices
  • Support and manage Retail Exclusive Brands from coordinating purchase orders to stock inventory management
  • Manage & rectify any issues of warranty & sellout declaration mismatch and/or extension of warranties
  • Work with retail brands on the new deployment of systems, warranties and ordering platforms
  • Work with ecommerce team on online store SKU listings and customer enquiries
  • Manage & timely updating of key listings and documents (ie. Brands & staff contact listing, discount guidelines, POS listings etc)
  • Timely arrangement of retail sales team's training schedule and events participation
  • Handle reservations and bookings of Company's travel and accommodations
  • Other adhoc duties as assigned

REQUIREMENTS

  • Degree or Diploma in business administration, business studies or sales & marketing
  • 2 years of relevant experience in luxury retail environment or customer service industry
  • High degree of initiative and self motivation with personal interest in timepieces
  • Enjoys working in the retail environment and performs well under pressure
  • Good organizational skills with leadership qualities and people management skills
  • Strong communications and interpersonal skills


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