Senior Assistant, Mobile Services

2 weeks ago


Hougang, Singapore Doctor Anywhere Full time

About the team
Our Medical Services team is critical to the success of Doctor Anywhere.

We are a team of healthcare professionals who oversee Doctor Anywhere 's medical operations including clinics, telemedicine and mobile services.

With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.

Responsibilities

  • Manage various patients across multiple projects by processing requests and coordinating with patients and teammates.

Projects include, but is not limited to:
a. onsite, home-based, and in-clinic health screening projects
b. onsite, home-based vaccination projects
c. existing onsite, home-based projects (Health Screening, Pre-Departure Testing, PCR/ART, MOH HRP)
d. new initiatives launched by DA

  • Prioritize and manage allocated project cases by processing requests and coordinating with various stakeholders.

This includes, but is not limited to:
a. Clinic Managers
b. Ops Managers (VC Ops)
c. Business Development/Commercial Team

  • Consolidate data from various sources to prepare and process medical reports and appointments in a timely manner as per our agreed SLAs to clients and patients.
  • Ensure efforts for the Mobile Team's projects are continuously harmonized into a singular standard operating protocol. Daily reporting of project status is to be completed at the end of each day.
  • Liaison with internal and external stakeholders as assigned by the Mobile Services Manager.
  • Deployment or tasking of staff for onsite and homebased services.
To be deployed for home-based services. Training will be provided if the need arises.

  • Provide excellent customer service by demonstrating a positive and professional attitude, and to communicate clearly and effectively to DA's clients and patients. If there is a need to escalate incidents to line managers, ensure that existing escalation protocols are adhered to.
  • Ensure homebased appointments are managed in accordance with NCIS/CDC guidelines.
  • Identify gaps and propose solutions to the reporting manager.
  • Perform other ad hoc duties as required.

Ad Hoc Duties / Additional Requirements

  • Shows initiative and critical thinking in a myriad of different scenarios.
  • Proposes improvement projects or workflows on a personal working level to ensure greater efficiency in the current workflows.
  • Investigation of lapsed and/or complaint cases and report it to the line manager.

Requirements:

  • Able to commit to a 5.5day work week, or any shift patterns of up to an average of 44 hours a week.
  • Minimum 1 years' experience in the medical/healthcare industry preferred. Other similar work experiences will be considered.
  • Prior experience in customer service with a proven track record in planning, organization and coordination required.
  • Basic Cardiac Life Support (BCLS) + AED Certified preferred.
  • Excellent verbal and written communication skills in English and one other language to communicate with various patient profiles.
  • Proficient in MS Office, Google Suite Tools, especially MS Excel/Google Sheets.
  • Willingness to learn new systems and processes.
  • A startup attitude you take full ownership of things that you do and am willing to go out of your comfort zone and take on new challenges and changes within the organization.
  • Comfortable with ambiguity and flexible to learn new things we're not done growing and heading into uncharted territories is part of the fun


  • Hougang, Singapore WS Audiology APAC Full time

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.As a Senior Analyst in Sales Service and Delivery...

  • Centre Manager

    2 weeks ago


    Hougang, Singapore Jia Ying Community Services Society (Active Aging Centre) Full time

    Employer:Jia Ying Community Services SocietyOrganization BriefJia Ying Community Services Society (JYCSS) was established in June 2001 as a non-profit society to serve the community through holistic good works & acts of kindness. In 2003 Jia Ying was registered as a charity and became a full member of the National Council of Social Services, with IPC status....


  • Hougang, Singapore Encasa Asia Employment Services LLP Full time

    M&E Consultancy Services for Building and Industrial project since Year 200 Specializing in: (1) ACMV System; (2) Kitchen Exhaust System; (3) Electrical Services; (4) Fire Sprinkler & Alarm System; (5) Water Plumbing Services; (6) Sanitary Plumbing Services; (7) Gas Plumbing Services. Location: Hougang | 5 days work weekResponsibilities: To supervise the...

  • Senior iOS Developer

    2 weeks ago


    Hougang, Singapore WS Audiology APAC Full time

    To deliver on our purpose to make a wonderful sound part of everyone's life, we are strengthening our capabilities with a Senior iOS Developer in our Research & Development Team B2C Software Engineering team in Singapore.The Role You'll implement functionality used in our Mobile Apps as a core component as a member of a selforganized scrum team You'll be...


  • Hougang, Singapore Encasa Asia Employment Services LLP Full time

    - M&E Consultancy Services for Building and Industrial project since Year 2003 - Specializing in: (1) ACMV System; (2) Kitchen Exhaust System; (3) Electrical Services; (4) Fire Sprinkler & Alarm System; (5) Water Plumbing Services; (6) Sanitary Plumbing Services; (7) Gas Plumbing Services. - Location: Hougang | 5 days work week Responsibilities: - To...


  • Hougang, Singapore Encasa Asia Employment Services LLP Full time

    - M&E Consultancy Services for Building and Industrial project since Year 2003 - Specializing in: (1) ACMV System; (2) Kitchen Exhaust System; (3) Electrical Services; (4) Fire Sprinkler & Alarm System; (5) Water Plumbing Services; (6) Sanitary Plumbing Services; (7) Gas Plumbing Services. - Location: Hougang | 5 days work week Responsibilities: - To...


  • Hougang, Singapore Marshall Cavendish Education Pte Ltd Full time

    Responsibilities: Develop project schedules and documentation; define and assign work to developers assigned to projects; monitor and control work in progress for technical adequacy and alignment with project requirements; and provide active assistance to project team to meet schedules and resolve complex technical or user requirements. Work with thirdparty...


  • Hougang, Singapore Doctor Anywhere Full time

    The role we are hiring forThis role reports directly to the Team Lead, Business Office, Medical ServicesA summary of the key responsibilities and requirements are as follows:Responsibilities Accurately submit necessary claims via national, Insurance or DA platforms. Handles registration of patients, schedule medical appointments, dispense medication and...

  • Social Worker I

    2 weeks ago


    Hougang, Singapore Methodist Welfare Services Full time

    Job FunctionSocial Work / CounsellingReference NumberMWS/23Advertised11 days agoExperience Required1 to 3 yearsMinimum QualificationPost-Graduate DiplomaJob descriptionResponsibilitiesCasework and Counselling To readily identify and assess risks inherent in moderately complex cases by integrating a range of information. To readily use professional tools and...


  • Hougang, Singapore Doctor Anywhere Full time

    The role we are hiring for 2 on 2 off shift: 2 working days followed by 2 off days cycle 8am to 10pm shifts with two 1hour mandatory breaks in between. Weekends (Saturday or Sunday) and Public Holidays per rostering Dynamic onsite working venue, being deployed to various locations should the need arisesThis role reports directly to the Team Lead, Business...

  • Senior IT Engineer

    2 weeks ago


    Hougang, Singapore Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Hougang, Singapore Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Hougang, Singapore AZantz Services Pte Ltd Full time

    Prepare and sort documents Keep record of completed work File and maintenance of source document after entry Provided routine office supports such as making copies, faxing, answering phones, prepares correspondence for mailing delivering and picking up correspondence. Customer Service Support Good communication skill (Have to negotiate with Client) Mullti...


  • Hougang, Singapore Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • store assistant

    1 day ago


    Hougang, Singapore RIDAH PTE. LTD. Full time

    Store Assistant duties and responsibilitiesOur company is seeking an enthusiastic Store Assistant to work in our store. Duties include helping our customers identify and purchase items, restocking the retail space, and creating appealing merchandize displays. The ideal candidate will have a desire to provide excellent customer service and increase sales....


  • Hougang, Singapore XP Power Full time

    Company DescriptionXP Power is a designer and manufacturer of electronic power conversion products which it supplies to the electronics industry. It serves the Industrial, Healthcare, Semiconductor Equipment Manufacturing and Technology markets. It has sales and marketing operations in North America, Europe and Asia and manufacturing in China, Vietnam and...


  • Hougang, Singapore Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Hougang, Singapore WS Audiology APAC Full time

    As a member of the WSA Legal Department, the Senior Legal Counsel Privacy will drive our company privacy topics and maturity across Asia Pacific. He/She will advise our various teams on how to reach their business goals in a manner consistent with WSA's privacy standards. The role is based in Singapore where sits a team of 5 legal counsels advising on...

  • IT Support Specialist

    2 weeks ago


    Hougang, Singapore WS Audiology APAC Full time

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.At WS Audiology, our Information...


  • Hougang, Singapore Fei Yue Community Services Full time

    Job Category:ProgrammeJob Type:Full TimeJob Location:Hougang/ SerangoonResponsibilities Providing publicity materials for the recruitment of new participants Liaising with Trainers to conduct training courses and training evaluation Coordination between participants and partnering stakeholders during workplace attachment Providing administrative support for...