Cloud Service Delivery Manager, Es

2 weeks ago


Singapore Amazon Web Services Singapore Private Limited - D55 Full time
Bachelor's degree

  • Experience informational technology operations
  • Experience with AWS services or other cloud offerings


AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees.

AWS Managed Services provides ongoing management of the AWS infrastructure.

It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.

Key job responsibilities

  • Earn a Trusted Client Advisory relationship with our clients and team.
  • Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
  • Engage with Director and C-Level executives to understand business needs.
  • Go "toe to toe" with customer technical stakeholders on most issues.
  • Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met.
  • Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
  • Champion and advocate for customer requirements within AWS (e.g. feature requests).
  • Participate in customer requested meetings (onsite or via phone).
  • Triage technical issues.
  • Provide oversight of escalation, prioritization, and drive customer communication during critical events.
  • Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
  • Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
  • Be available outside of business hours to help coordinate handling of urgent issues as needed.
Singapore, SGP

  • Experience in internal enterprise or external customerfacing environment as a technical lead
  • Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders
  • Excellent written and verbal communication skills to successfully engage with customers and colleagues
  • AWS SA Associate certification


  • Singapore Delivery Hero Full time

    About the opportunityResponsibilities: Own and implement endtoend customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. Analyze campaign performance...

  • Area Manager

    2 weeks ago


    Singapore Delivery Hero Full time

    About the opportunityAbout the job:This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.Responsibilities:Rider Supply...


  • Singapore Delivery Hero Full time

    About the opportunityResponsibilities: Map out process flows to successfully pay riders in compliance with CPF regulations Set up and test internal systems to make CPF payments Map potential areas of risk and create SWOT analysis Redesign payslip system for foodpanda's rider fleet Closely managing and driving projects, roadmaps, milestones, timelines and...


  • Singapore Delivery Hero Full time

    About the opportunityWe are looking for a Strategy and Planning Manager, to join our Strategy & Planning team which specializes in country marketing & growth strategy. The Strategy and Planning Manager will combine deep analytical skills, exceptional strategic thinking and superior organization/project management capabilities to help the regional marketing...


  • Singapore Delivery Hero Full time

    About the opportunityWe are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct...


  • Singapore Cloud Kinetics Full time

    Perform routine system administration tasks, including software installations, updates, and patch management on servers. Monitor server performance, troubleshoot issues, and implement optimizations for optimal functionality and responsiveness. Manage user identities, permissions, and server access controls, ensuring adherence to security policies. Respond to...


  • Singapore Singapore Telecommunications Limited (Singtel) singtel Full time

    Location: SingaporeFulltime Permanent RoleSingaporean OnlySalary: $8500 SGD MonthExperienced in managed services.Service Delivery Service Delivery incorporates the endtoend deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders'...


  • Singapore StarHub Full time

    RESPONSIBILITIESBuild relationships with customer and be the single point of contact for all service-related matters associated with the account and/or project.Escalation point for allocated customer accounts and/or project.Prepare and deliver Service Performance Reports as per customer's needs.Produce and maintain Operational Process Documents for the...


  • Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Work with sales team to develop GTM solutions and proposals pertaining to Infrastructure, Cloud or Cybersecurity opportunities. Be involved in the delivery of Infrastructure, Cloud or Cybersecurity related projects. Engage customers and partners to advance opportunities by carrying out activities such as technical...


  • Singapore Amazon Web Services Singapore Private Limited Full time

    5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc. Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)...

  • Delivery Driver

    2 weeks ago


    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    Delivery Driver Job Description Template:We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order to...


  • Singapore SINGAPORE UNIVERSITY OF SOCIAL SCIENCES Full time

    Roles & ResponsibilitiesAbout the jobThe Service Delivery Manager at SUSS plays a pivotal role in ensuring the seamless delivery of IT services to our faculty, staff, and students. You will be responsible for overseeing the entire service delivery lifecycle, from planning and design to implementation and support. You will be a strategic thinker and a...


  • Singapore ES-TEAM LIGHTING PTE LTD Full time

    ES-Team Lighting is looking for a Purchasing Administrator in our construction and marine department.Job Description: Coordinate with salesman on their orders and assist them with administrative work Handle paperwork on invoice and delivery order Assist salesman in their daily sales and issuing quotation Organize paperwork and handle incoming phone calls...


  • Singapore StarHub Full time

    RESPONSIBILITIESBuild relationships with customer and be the single point of contact for all service-related matters associated with the account and/or project.Escalation point for allocated customer accounts and/or project.Prepare and deliver Service Performance Reports as per customer's needs.Produce and maintain Operational Process Documents for the...

  • Project Manager

    2 months ago


    Singapore ANTLABS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Join the Project Management Office and assists in the establishment PMO roles and responsibilities, as well as operating model. Handle overall project monitoring and reporting. Set standards and operational structure for Project Management. Manage, train and nature a team of project managers for projects. ...

  • Project Manager

    4 weeks ago


    Singapore ANTLABS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Join the Project Management Office and assists in the establishment PMO roles and responsibilities, as well as operating model. Handle overall project monitoring and reporting. Set standards and operational structure for Project Management. Manage, train and nature a team of project managers for projects. ...


  • Singapore CARECONE Full time

    Role : Operations ManagerJob Type : Full time permanentLocation : SingaporeJob descriptionThe role of Cloud Operations Manager is to manage the Day to Day Cloud managed services activities to Hybrid Cloud customers, leading a team of delivery engineers from vendors. 1. Overall responsibility for the day-to-day operations of managing Hybrid Cloud Services...


  • Singapore CARECONE Full time

    Role : Operations ManagerJob Type : Full time permanentLocation : SingaporeJob descriptionThe role of Cloud Operations Manager is to manage the Day to Day Cloud managed services activities to Hybrid Cloud customers, leading a team of delivery engineers from vendors. 1. Overall responsibility for the day-to-day operations of managing Hybrid Cloud Services...


  • Singapore Atos Full time

    Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries....


  • Singapore Atos Full time

    Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries....