Gro Manager, South Asia

2 weeks ago

Singapore Facebook App Full time

GRO Manager, South Asia Responsibilities:

  • Drive operational excellence, including streamlining internal processes, enhancing operational efficiency, and implementing best practices to drive continuous improvement across various business functions and workflows.
  • Manage Specialised Enforcement Operations team to ensure compliance with core KPIs and SLAs, work cross functionally with stakeholders to review and improve business processes.
  • Lead, mentor, and inspire a diverse team, fostering a culture of innovation, accountability, and excellence.
  • Build, scale, and maintain programs that drive strategic priorities from ideation to implementation, primarily through strong program management principles and handson leadership.
  • Exhibit excellent judgment on sensitive and crossfunctional issues, fostering collaboration between leaders, subteams, and the larger organization.

Minimum Qualifications:

  • Experience leading broad and geographically dispersed operations organizations, specifically in workflow management, user support and project management.
  • Proven track record in successfully leading operations teams focused on process optimization, rigor, standardization, and efficiency.
  • Impeccable organization skills, with project and process management skills and a track record of dependable followthrough.
  • Demonstrated record of problemsolving, influencing, and analytical skills, including presentation skills to senior stakeholders.
  • Experience in a fastpaced environment and willingness to play high and low to think strategically and dig into the details to execute.
  • At least 2 years of people management experience, including experience managing senior ICs.
  • 8+ years of experience in Operations Management with a demonstrated record of accomplishment in delivering business value using strong process/project management practices in technology operations/Trust and safety space.

Preferred Qualifications:

  • Bachelor's degree and/or master's or equivalent experience.
  • Experience leading global teams.
  • Passion for supporting the Facebook and Instagram community.
  • Experience communicating with a variety of audiences and stakeholders from the South Asia region.

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

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