Itsm Lead, Fintech Firm

2 weeks ago


Singapore Kerry Consulting Full time

Description:


Kerry Consulting is currently partnering a rapidly growing FinTech firm and as part of business expansion, they are looking for an ITSM Lead to be at the forefront of technology innovation.


Role


A newly created position, you will own and maintain ITSM processes end-to-end within an Agile organisation, and grow the service management team into a 24*7 geo-dispersed operation.

You are to drive top quality customer service by ensuring appropriate SLAs are in place and achieved.

Requirements:

  • At least 10 years of work experience with more than 8 years in ITSM.
  • Proven track record in shaping teams and processes using ITIL concepts.
  • Proficient in operation Cloud Infrastructure (AWS, Azure, Google) and B2B networks.
  • Experienced in managing customer facing production environment.
  • Excellent communication skills, both verbal and written with strong influencing skills to manage relationships and stakeholders at all levels.

To Apply

Registration No:
R1988923

License No: 16S8060

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